It depends on the situation. Some things require immediate termination. That said, there are a few things as an owner you must look at. What is missing with your leadership that this happened? There is always a lesson to be learned. Then ask yourself, did I have a clearly written and communicated system or guideline that explained and dealt with the issue that just occurred? If not, put one in place. If so, what is missing that it is not being followed? As a rule of thumb, you should have an employee handbook, job descriptions, and clear systems employees know they have to follow. Start there. I recommend that you document everything that occurs with that employee, keep it written, and have her sign the warnings. Once it comes time to let someone go, be sure that you have a witness present during the conversation verifying what occurred. In any event, document everything and take the time to look at what happened, what can you learn, what was missing that you can add to the busines
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More FAQ
How do you announce service price increases?
Readers respond: How do you announce service price increases?... read more
How do you alert clients you’re going on and returning from maternity leave?
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Do you give out your cell phone number to clients?
Readers respond: Do you give out your cell phone number to clients?... read more
How did you build clientele as a new technician?
Readers respond: How did you build clientele as a new technician?... read more
How do you handle solicitors in the salon?
Reader to Reader: How do you handle solicitors in the salon?... read more
What “little extras” do you provide for your clients?
What “little extras” do you provide for your clients?... read more
How do you get clients to use cuticle oil at home?
How do you get clients to use cuticle oil at home?... read more
Reader to Reader: What is your system for tracking appointments?
Clients use old fashioned paper and pen and computer software. ... read more
How does your computer save your life?
How does a computer save your life?... read more
Reader to Reader: What do you talk about with male clients?
What do you talk about with male clients?... read more
Reader to Reader: How do you tell a coworker she's doing something wrong?
Most techs agree that the approach can vary depending on the coworker, but a positive desire to help along with sharing your own experiences, usually does the trick.... read more
Reader to Reader: How do you interest hair clients in nail services?
How do you interest hair clients in nail services?... read more
