It depends on the situation. Some things require immediate termination. That said, there are a few things as an owner you must look at. What is missing with your leadership that this happened? There is always a lesson to be learned. Then ask yourself, did I have a clearly written and communicated system or guideline that explained and dealt with the issue that just occurred? If not, put one in place. If so, what is missing that it is not being followed? As a rule of thumb, you should have an employee handbook, job descriptions, and clear systems employees know they have to follow. Start there. I recommend that you document everything that occurs with that employee, keep it written, and have her sign the warnings. Once it comes time to let someone go, be sure that you have a witness present during the conversation verifying what occurred. In any event, document everything and take the time to look at what happened, what can you learn, what was missing that you can add to the busines
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More FAQ
How Do You Handle Late Clients?
If my client is 15 minutes late, I won’t apply polish; if she’s 30 minutes late, I’ll reschedule her appointment.... read more
What do you wear to work and why?
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How do you feel about having to use a particular product?
Readers respond: How do you feel about having to use a particular product?... read more
Where is the most unusual place you’ve left your business card?
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Do you socialize with clients outside of the salon?
Readers respond: Do you socialize with clients outside of the salon?... read more
Reader to Reader: How do you handle a client who forgets her checkbook or cash?
Readers recommend a gentle approach unless the problem is chronic. ... read more
Reader to Reader: What was your most embarrassing moment in the salon?
What was your most embarrassing moment in the salon?... read more
What’s the Best On-the-Job Advice You’ve Received?
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How do you fire a client?
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How Do You Deal With Friends and Family Who Want Freebies?
How Do You Deal With Friends and Family Who Want Freebies?... read more
How Do You Recruit New Nail Technicians?
How do you recruit new nail technicians?... read more
How Do You Thank Your Competition Model?
How do you thank your competition model?... read more
