Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader: Is having a salon website a must in today’s environment?

July 1, 2008

I personally feel it’s very important that your salon has a website. I have great success with mine (www. amynailspa.com). Potential clients want convenience, as well as the ability to peek into your salon and discover the services that you offer. It also keeps my current clients involved and aware of new services being offered. The ability to purchase gift certificates has been very successful for my salon. I have had gift certificates purchased from loved ones from other states; it’s been a great way for new clients to be introduced to me and my salon.

Amy Bickel, Amy’s Nail Spa, Temple, Texas


I have a very small home salon and don’t have a website. I do think it would be a good idea for a more active salon to have one. I’ve cut back my hours due to health issues and am trying to get by on those. For a busy salon I think a website is a good idea. Everyone searches or “Googles” these days.

Cindy Wentzel, Nails at the Carriage House, Newmanstown, Pa.


I don’t think having a website is important at this time. Your clients know your work and they will return and pass on your name. I actually already have more clients than I can handle at this time.

Tina Clapp, Nails by Tina, Salinas, Calif.


It certainly is an asset, especially when a large segment of the population spends so much time online! I wouldn’t say it’s a necessity, yet. But in the not-too-distant-future it will be. You either move along with progress or you get left behind. I’m proud to say I’ve had my website for years (www.jillsnails.com) and it’s time to update it. The only other beauty-related websites here in town belong to the three day spas!

Jill Wright, Jill Wright Spa for Nails, Bowling Green, Ky.


Having a website is a great way to give your salon a little more exposure and it gives your clients and future clients a way to browse your menu and chose their services before entering the salon. But is it a necessity? No. The bottom line to having a successful business is your quality of work. Word of mouth and a good reputation are still the best advertisement.

Stacy Senecal, Libelle, Geneva, N.Y.


I would have to say no. I personally have been doing nails for six years and have built my business on word of mouth only and am pretty much booked two to three weeks at a time. The idea of having a website is of great interest to me, so I created one using a free hosting service. To date, I haven’t gotten many “hits” and the only comments in my guest book are from people who already know about me. So I am not sure what this will do for my business, if anything at all. I think because of the advancing technology today, I will probably have to have a website for people to find me someday. I think I am doing very well without it!

Darlene Donovan, Nail Creations by Darlene @ Salon Tuscany, Derry, N.H.

More FAQ

Do you have a description of an independent contractor?

Do you have a description of an independent contractor?... read more

How do you deal with loud-talking coworkers?

I’m in a booth rental salon with five other techs. One of the techs talks so much and so loudly that I can’t concentrate on my work or on what my own clients have to say. When she’s not talking to her clients, she’s talking on the phone. She’s actually very sweet and I don’t want to hurt her feelings. What can I do?... read more

I'm feeling left out of salon socializing because I'm a nail tech. How do I get in with the "in crowd?"

I am the only nail tech in a small salon that has six hairstylists. The salon is in a remodeled house, so I am in my own room. Last Christmas, all the hairstylists dressed up and went out to a two-hour lunch and gift exchange and I was not invited. I found out about it only by accident. I was pretty upset and am wondering how I should handle the situation this year. Thank you for any advice you can give me.... read more

How do I get salon clients to leave their hands off my stuff?

I often come into work to find my thing spread all over my desk. It’s not the other techs. My table is near the hair area and when I’m not there, clients will sit and do their own nails while they wait for their color to process. They don’t just file, they put on tips and mess with my expensive brushes. The owner doesn’t think it’s a big deal, but I do. How do I get them to keep their hands off my stuff?... read more

A new client is unhappy about her service and is screaming at me! How do I handle that?

I had a call from a new client who was unhappy with her service. She complained that her manicure and pedicure took forever, that the price was too high, and that the polish was coming off.... read more

How do I handle a client who refuses to wash her hands before a service?

I have a client who has always given me grief because I make her wash her hands before beginning her service. She insists that every other salon she has ever been to (a lot) has told her NOT to wash her hands before her fill because the water will make her nails lift or give her fungus. She’s big gardener (no gloves) and now she has some lifting and embedded dirt. She’s had a few minor bacterial infections, which she thinks are fungus, and she insinuates that it’s she hand washing that’s the problem. How should I handle her? She drives me nuts.... read more

Why do all the misbehaved children seem to end up at my salon?

Why do all the misbehaved children seem to end up at my salon? Although I try to discourage parents from bringing their kids, I don’t have an outright rule against It. I have a sign that all children must remain with the parent at all times but they usually get loose and tough everything and leave their snacks and toys all over the place. I have no backbone so parents walk all over me. I don’t want kids in my salon, but I don’t want to be the bad guy. Plus I know some of my clients have no alternative. What should I do?... read more

How young is too young to get acrylics?

Sometimes parents bring 11- to 15- year-old kids into the salon to get a full set of acrylics. I really hate to put acrylics on them because they are so young. I refuse the service, but then my boss says to do it because they have the parents’ permission. Are three rules as to an age limit by the state boards? I fear the girls ripping one off while playing and then the parents coming back on me. Can I be held responsible for any damage that happens when they rip one off? Also how can I refuse the service in a nice way without upsetting my boss or the parent? Please help.... read more

How do I handle a tech who calls in sick all the time –and usually when I need her the most?

How do I handle a tech who calls in sick all the time –and usually when I need her the most?... read more

What are your best time-saving tips?

Readers share their great ideas, including having client do her own polish removal to simple ways to get polish bottles unstuck. ... read more

Reader to Reader: How do you keep yourself, you employees, and you salon safe?

How do you keep yourself, you employees, and you salon safe?... read more

Reader to reader: Do you guarantee your work?

NAILS readers share advice on guaranteeing their work, everything from time limits to client education. ... read more