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Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.
Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.
It’s easier and less costly than you think to offer clients Internet access at your salon.
For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.
Book details 10 commandments to provide a world-class customer service experience.
Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.
The history behind the nail art tootsing concept. www.tootsing.com
History has proved that even during economic downturns, people will continue to pay for a little bit of “feel good.” Here are some ideas to make sure your salon can maintain a thriving clientele even in tough times.
Care and Colour to Cultivate Beautiful Nails
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
