When Customers Complain
No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.
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No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.
Some nail techs are reluctant, apparently, to compete at all because they feel they have no chance if the top competitors are participating.
While Star Nail president is out in the field, several key women on his staff help the company grow one of the largest nail manufacturers in the world. Here's a little behind the scenes look at them.
Our panelists this month discuss choosing the best brush for the job, the difference betwee\n MMA and methacrylic acid, and whether yellowed nails can be whitened with chemicals.
Onycholysis - separation of the nail plate from the nail bed - may appear innocuous at first, but caution clients against a “wait and see” approach. While you can’t diagnose the condition or its cause, arm yourself and your clients with information.
Stay a step ahead of clients’ needs by learning to recognize the most common woes that may cause pain and disfigurement to client’s toes.
With summer approaching, clients are itchnig to show off their freshly pedicured feet. Pamper them even more by investing in a pedicure throne.
Stay a step ahead of clients' needs by learning to recognize the most common woes that may cause pain and disfigurement to clients' toes.
After a stint managing a salon in Boston, Sallyanne Austine decided to return to her native Nantucket, Mass., to open her own salon, where she’s now known as The Nail Lady.