I Don't Recall Asking

I always enjoy getting together with other nail professionals and talking shop. In fact (there's that comma problem again), if you ever want to get me into a long and serious conversation, just get me on

I Was Almost Robbed

Salon owner Lynnette Diaz-Madden was jolted into realizing just how vulnerable her salon was to being robbed. Here’s what her brush with this all-too-real threat taught her.

Get Your Head Out of the Sand

Even if you don’t think they are valid, you must pay attention to employee complaints. Here are some tips on handling the gamut of grousing, from whining to worrisome.

The Tricoci Effect

From the first independently owned salon in a mall to one of the first day spa/salon concepts in the U. S., Mario and Cheryl Tricoci find success doing things just a little bit differently from the crowd.

You'll Have to Ask Lina

It is now 4:32 pm on Thursday afternoon. I had hoped to work on this post much earlier today but, as it turns out, this is not only my first chance to touch the computer, but

Lost in Translation

I think anyone who’s been following me online for long — on any forum — knows that I don’t always come across as “perky”’ or “positive,” or “fun.” I’ve dealt with all sorts of accusations, insults,

Do You Know Your Stats?

When was the last time you took a good look at your numbers? Take this quiz designed to shed some light on the numbers that underlie your bottom line and why you should care about them.

40 Years Ago, Bringing Beauty to China Was a Revolutionary Act

"The political climate led to suspicion of our true motives; could we really be spies?"

Help! Salon Consultants to the Rescue

Whether by coaching leading, or suggesting, salon consultants revamp and revitalize client and staff retention, sales and profits, as well as the owner themselves.