Super Systems

Ever wonder why you can go to any Starbucks in any town, in any state and have the exact same experience? You guessed it: they have systems! They probably can't spell your drink but they can

Holiday Whirlwind

As the holidays come closer, and life and work get even more hectic, staying on track with coaching and number crunching is both more challenging and more rewarding. Rewarding? Yes. I know what my goals need to

Key Relationships

With the holiday season just a few short weeks ahead, how can one turn those new clients into lifelong relationships? Adrienne has spent this past year setting up relationships with not only new clients, but also

Creating "Top Gun" Front Desk Employees

How can you ensure soaring sales and service? Start by considering both yourself and your front desk staff as "income-producing service providers". You see, so many front desk staff members who have come and gone have

Fall Into the Holidays

All that glitters is gold...and Carolina blue and white (UNC), maroon and white (NC State), royal blue and white (Duke), and all of the other glitters that make up the institutional colors of the colleges in

Handling Front Desk Turnover

Ever feel like you finally have the front desk operators trained to book you exactly as you want your day to look like, only to have them quit? Ugh…it can be so frustrating. Whenever there’s a

Back from Premiere

Ahhh, nothing like a great beauty show to confirm why I am in this business! I saw many familiar faces, and met some new people as well. Everyone was wearing, and doing, stiletto nails at the

Balancing It Out

The current challenges in the nail room are that it’s crazy busy some days, then quiet the next. I am trying to juggle re-booking everyone (especially my regulars that I would like to see in standing

Donning New Hats

So much has happened in the past five months! Adrienne has formed a solid reputation that's not only growing rapidly, but she has also given the idea of "having your nails done" a totally different meaning.