Young Nails Biz Talk: Are You Getting Too Close to Clients?
Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
MENU
SEARCHMENUSEARCHYoung Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
From commenting on weight loss to refusing to pay to demanding services despite an illness or family death, some clients just don't know how to be respectful or appropriate.
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.
These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.
I recently took my first MasterClass. I signed up when I saw that Vogue’s legendary editor-in-chief Anna Wintour would be talking about creativity and leadership. Here are some of the takeaways from the class that resonated with me the most — and that I think can be applied to doing nails as well.
Regardless of how busy you are, one thing that should not be overlooked is client appreciation.
This month we asked nail techs: What is your biggest client pet peeve?
Our perspective changes when we pause and take time to engage ourselves in someone else’s perspective.
Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.
Every month, Salon Bleu gives one client the VIP treatment.
Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients.
When you work in the beauty business, it’s all but inevitable that family members will expect free services.
Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.
OPI offers nail lovers an easy alternative to holiday cards perfect for those who waited until the last minute.
This month we asked nail techs: What's the worst thing a client has ever said to you?
Liven up your Instagram feed with videos featuring salon clients. Not only does this add energy and authenticity and to your web presence, it builds a bond with the clients you’ve tapped to share their experiences of your salon.