MENU
SEARCHIn building a clientele I have found my one pet peeve: no-shows. I understand things come up but in the same way as clients call to make an appointment, they can call to cancel. As a
In building a clientele I have found my one pet peeve: no-shows. I understand things come up but in the same way as clients call to make an appointment, they can call to cancel. As a salon owner your time is valuable. The problem is no one seems to care but you or those who are in the same boat. I had a client no-show two times in a row. The thing about it is if you e-mail, text, or call, then I'll gladly make changes and reschedule you. This allows me to fill your slot, plus keeps you on my top client list because you cared enough to let me know. You really don't want to turn clients away but something has to give for the lost time. I always call my hairstylist to cancel or confirm as needed. Not only for her but for myself. My schedule is tight so I use it wisely.
This has made me wonder: do you guys have a cancellation or no-show policy? If so, what does it include? Also, are you truly enforcing it? I love hearing your feedback! (Happy Clients Make Happy Nail Techs!)
—Alica, Upscale Nail Bar & Boutique, Griffin, Ga.
Month three of Graffiti Nail Bar’s new location has been more than a handful and to say it’s been interesting is an understatement. I’ve had a few manicurists inquire about working at GNB over the last
I have a small obsession with indie/franken polishes that has almost consumed what little free time I have. I haven't purchased any because I know I can make some. I do, however, love coming across different
So, this post is about two weeks late. It should have been done over two weeks ago, but that didn't happen. I've become absolutely horrible at multitasking, and because of that it has now become the
I had my very first interviews with some really great manicurists. The crazy part about all this is I have never been in management before in my life, so this was a completely new experience for
My summer is coming to and end, and I'm so glad to have my kids back in school. I tried to make it all about my kids this summer, but work always gets in the way.
I wondered what I would blog about after the whole renovation, opening few weeks, and settling in. I thought it would get pretty mundane after that, but, no, life after moving is a whole other story.
Things have been running well, and I haven't had too many issues thus far. My appointment book has been full and booked at least a week in advance. So I've been happy with things...until a few
So I have no idea what to write this week. I've been knee deep in toenails and acrylic dust! Business has done so well that I haven't even had time to put the little finishing touches
Three weeks open, and things are pretty normal. My clients can't believe the place looks like it does, especially since the last place was pretty colorless. I'm happy and relieved now that I'm out of the
As I'm getting settled in, I have a few more decisions to make. One of them is whether I should have a retail area. I have never had retail on hand, but if a client needs
Hi all in the nail world! I've been busy here at the Purple Pinky Nail Salon! My open house, which I called a "sip and see," was a success. I had about 50 people come. The
So why is it the end of the month, and I didn't even realize that?! Seriously, I knew what date it was, but deadlines and bills have just whizzed by me all month. I've never been
So, it's the middle of my third week, and I have a recurring issue that I have never had such a problem with before: No call no-shows. I've never had such a great no-shows problem. It's
Summer has officially started for us here in Virginia. Schools are out and, as many others, I made the list for "worst end-of-the-year moms" :)Between tardies, gluing junk to homework, and reading baby books to save
Holy canolis, I'm a nail salon OWNER! Boy, how my to do list has gotten longer. My salon has been open for almost three weeks. The response has been great. My location is on a very
Where to start...where to start...well, let's start with: Why start over? When I graduated from nail school I was immediately hired at a busy full-service salon, and I started working hard to build a clientele. I
Last year I was a busy nail tech in a small town, completely content in what I was doing, trying to advance myself and set myself apart with the competition in my area. Had you asked
