In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even
Did our client recently sneeze or cough into her hand? Does she have a sick family member at home? Did she wash her hands after going to the restroom? Did she apply her makeup or lotion
What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy
Last week Sandy inspired me to talk about how we need to be more effective when giving a grand tour. We talked about planting seeds and letting your guest know about the services we offer. These
This week’s post from Jill makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time
Reading Sandy's last post got me thinking about a crucial part of welcoming new clients to our salon. She said "We are usually on our best behavior when we have guests in our homes, especially if
I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,
This is the most powerful part of the first impression series. This information comes from one of my mentors, Michael Cole, an icon in our industry. I learned about communication from Mr. Cole many years ago
So this week’s post from Jill has me thinking about just how important these things are to the success of the service provider and to the salon. When any one of these things is out of
My hope is that you have been listening real hard to the best practices of successful nail technicians. Over the past few weeks, we have been discussing how to make a good first impression. I have
