Does Your Salon Need New Man-Scaping?
The beauty industry has catered to the needs of women for years, but it’s a wise business move to update the salon to reflect the current man-scape. Keep reading to learn five areas in which you can make your salon more man-friendly.
His First Pedicure
A man’s first pedicure brings up a slew of issues. Will his feet be completely disgusting?
Online Booking is a Hit
NAILS surveyed salon owners who offer online booking say it’s popular with clients – particularly men, business travelers, and last-minute types – and it’s relatively glitch-free.
Beware of Clients Bearing Cameras
PBA: VIP Treatment, Better Communication Is What Women Expect from Salons
The Professional Beauty Association (PBA) recently released an its first-ever Salon and Day Spa 2007 Consumer Trend Report.
Ask Me Anything
We paired techs with opposite career experiences and gave them the chance to interview each other. Each tech asked and answered questions about what it was like to be on her side of the table.
10 Annoying Things Clients Say...
...and how to respond tactfully to comments that make your hair stand on end.
7 Rules for Building Client Relationship
Never underestimate the importance of building client relationships. Ultimately, it separates us from the guys down the street — which is critical in today's nail industry.
Ten Ways to Pacify an Angry Client
In a perfect world you would never have an unhappy client. But like it or not, some day you'll have a tough customer who needs to be handled with diplomacy and tact. These 10 steps will help you through and teach you something in the process.
How to Take Time Off Successfully
The sentence that we all dread to hear: “That’s great that you’re going on vacation—it’s not on my week is it?”
Pedicures & Manicures for Young Clients?
When kids are younger it seems like they can’t grow up soon enough. They spend days dreaming about what adulthood will be like (I dreamt that I would be a nun who smoked cigarettes), and they mimic the adults they see in their lives — parents, teachers… Jessica Simpson.
My First Nail Service
Ten salon clients share their inaugural experience getting their nails done, and what it was exactly that got them hooked.
10 Ways to Offer Exceptional Service
How about a VIP program or a "client recovery" program?
Ten Ways to Keep the Client Experience Fresh
Don't let a visit to your salon feel stale. Liven it up with these 10 fresh ideas.
Readers Respond: Who Owns the Client? Salon or Tech?
The answer can vary from owner, to tech, to both, or none of the above. We asked three beauty professionals for their opinion and you can see that the answer is not clear-cut..
What’s your Power Quotient?
Take this self-quiz to determine you PQ - you power quotient. Learn to increase your power by taking part in this exercise. Your answer mat reveal where you’re making the most of your opportunities and where you’re letting them slip.
Who Do Nail Technicians Look Up To?
Sure the nail care industry is full of powerful people. But who are the powerful people outside of the industry (and our families) that we look up to? People who change others’ lives — including our own.