Take a Tip From ... Bio Creative Laboratories' Frania Garcia
Personal and systemic treatment can make for a better connection with customers.
Build a Customer Service Machine That Delivers
Book details 10 commandments to provide a world-class customer service experience.
With Our Compliments
Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.
Old Rule/New Rule: 12 New Ways of Looking at Our Industry
Take a fun walk down memory lane as NAILS chronicles some of the biggest changes in the nail industry's unwritten rules from the past two decades.
by Sree Roy
Nail Bar Clients Join AA
"Acrylics Anonymous" is billed as a 12-step program for healthy nails.
A Dot Disaster Averted
“It’s amazing how something so small can totally change your work life,” says G Elizondo, a nail tech at D’Hair To Be Different in Las Vegas, who until recently did what everybody else does: She placed a colored dot on the lids of the jars housing her colored acrylic and glitter mixes.
by Judy Lessin
Ask the Manicurist: December 2008
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
Celebrating the Spirit of the Season
Nail techs tell us how they mark the holidays at the salon with special decorations and parties for staff and clients.
Be Your Own Web Guy
SalonBuilder.com can help you have a fully functioning website running in no time.
Young Nails - Customer Service Ethics
Young Nails - Customer Service Ethics
Tipping Done Right
First and foremost keep your tipping policy client-friendly and report the tips as income.
Beyond Polish [Selling Boutique Items Successfully]
We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.
Wrist-Assist Provides Relief for Muscle Fatigue
Increase your client's comfort while reducing your muscle fatigue with this innovative product.
by Judy Lessin
Business Advice You Never Forgot
It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.
The Right Response
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
Ask the Manicurist
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
What Is Your Dream Station?
Your nail station is one of your most valuable business tools. It is your office, your conference room, your classroom, your showroom, and sometimes even your lunchroom. It is where you do your work and spend much of your day — and you deserve to be comfortable. So what would you change about it if you could? From self-sanitizing stations to elaborately themed decor, techs defy the laws of physics, finances, and convention to come up with some innovative solutions for their individual needs.