Crowdsourcing: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?
This month we asked nail techs: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?
by Tracy Rubert
Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients
A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.
Find Out What First-Time Clients Really Think
Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.
Salon Swap: Nail Techs Trade Spaces
Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business.
Going Toe-to-Toe
The Ten Spot offers a complimentary toe wax with every pedicure service.
Consumers Less Particular About Polish Ingredients
According to a survey commissioned by all-natural beauty brand Kari Gran, American women care about what goes into their beauty products, but natural nail product ingredients are less of a priority.
Crowdsourcing: Do you encourage your male clients to wear polish (clear or color)? Why or why not?
This month we asked nail techs: Do you encourage your male clients to wear polish (clear or color)? Why or why not?
by Tracy Rubert
10 Ways to Count to 10: Customer Service With a Smile
You can maintain your calm even when your clients seem to be doing their best to throw you off your game. Here are 10 ways to de-stress and continue giving amazing customer service.
Body Language: Read Your Clients Like a Book
What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.
Mining Online Reviews for Ways to Improve
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
Dealing With Difficult Clients
Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.
Nail Salon Asian Discrimination: What Would You Do?
In this episode of "What Would You Do?" on the ABC television network, an actor is getting a pedicure at a local nail salon when she starts to make derogatory comments about the Asian woman tending to her feet. Watch how bystanders react when they overhear what she is saying. Note: The video stalls at the 6:44 mark.
Buzzfeed Shows Men Getting Manicures for the First Time
Buzzfeed documents men getting their nails done for the very first time.
Buffer Zone Nails Fills Unique Niche
U.K.-based nail tech Leanne Scott specializes in nail tips for the transgender/cross-dressing community.
by Judy Lessin
7 Ways to Get Men Into the Salon
The number of men receiving nail services may be on the decline, but fear not: We’ve got seven tweaks to help you ease them back through the salon doors. Here are some clever ways to appeal to those elusive male clients and keep them coming back for more.
Sea Salt Moisturizing Exfoliant
Cuccio Naturale Sea Salt Moisturizing Exfoliant is a double exfoliation hydrating system.
NAILS Magazine Shares Outrage Over Labor Abuses in New York Salons
NAILS Magazine and VietSALON Magazine applaud the New York Times exposé of the appalling exploitation of nail salon workers in certain communities and urge increased consumer awareness and enforcement efforts.