Reader to Reader: How do you greet clients when they enter the salon?
One nail tech actually introduces clients to each other while they wait.
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SEARCHMENUSEARCHOne nail tech actually introduces clients to each other while they wait.
Give them your full attention and never neglect "the little extras."
We hope these tips on soothing angry clients may help.
Unredeemed gift certificates are not money in your pocket. Even if the expiration date is past (and the state decides that), the money paid still rightfully belongs to the intended gift recipient.
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.
Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
When you want to know what’s hot and what’s not with your clients, ask them!
Great technical skills will only take you so fan but success is within reach if you follow these sometimes not-so-simple steps.
After her salon was destroyed in a tornado, some of the companies she had loyally supported for many years offered to help replace what had been lost.
A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.
Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michigan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Industrial Revolution reside.
This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do.
Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.
No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.