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Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.
Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.
At Elan Hair Studio, a full-service salon located in Sea Girt, N.J., they’ve learned that a little personalization goes a long way in keeping clients happy.
Now’s the time to ask clients what they’d like to see you offer in the new year.
This month we asked nail techs: Do you have any quirks, habits, or special rituals you find yourself doing before performing a service?
This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
There is nothing better than receiving confirmation that you are taking the right steps toward reaching your goals. So this week, I received a little recognition that may seem small to some but meant a lot to me.
Nail tech Vickie Meador came to the rescue of a guitar-player who wanted gel reinforcements on his strumming hand.
The Ten Spot offers a complimentary toe wax with every pedicure service.
Use this article to help your students learn five customer service basics to incorporate into every service to create a loyal and happy clientele for years to come.
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
This month we asked nail techs: What was your biggest nail service disaster?
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
