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Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff
Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four
I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing
When our salon first started implementing the Summit Salon coaching strategies, our cupboards throughout the salon looked much like Jill said — filled with a hodgepodge of products. Even on the hair side of the salon the
I used to booth rent at the salon. However, the salon owner realized that type of business model wasn’t working very well and went to aSummit Salon seminar. She learned a ton of information there about
Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon. I completely agree will you Jill,
Jill, I will ask every client if she wants to schedule a pedicure with her next appointment. That is a great idea to build with my current clients. I have used this technique with my natural
On behalf of Rachael and myself, thank you Jill for the Kudos. We have both worked very hard to implement some of these suggestions and it is very rewarding to see it paying off. I am
Since we are finishing up with this fitness series, I thought I would take a step back and give an update on the new tech in our salon and how her business has grown since she
“If you quit moving, you rust.” That is a very true statement. I have seen with some of my clients the very same thing take place. Many of them are having issues with their mobility and
Thank you Jill and congratulations to you for your success as well! I used to think of the other F-word when I thought of fitness. Then I hit “that number” too and finally woke up to
Much of what Jill is talking about should be natural for us to do. Get enough rest, eat right, and we will perform at our best. Unfortunately for most of us, this is the first thing
Congratulations Jill on your marathon! Great job meeting your goal and sticking to your plan. I am sure you feel a great sense of accomplishment and pride. What a wonderful achievement. Getting a good night’s sleep is
Jill’s last few posts have talked about the reasons techs give for not offering upgrades. I think one of these reasons that I have experienced is the idea that I needed to be fully booked with
When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me. A few years ago I was seeing the same clients every two weeks at the
We recently had a brand new nail technician join our salon and I know that I heard a lot of the same types of reasons Jill discussed from her when we talked about not asking for add-ons.
I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was
