MENU
SEARCHTransparency and open communication were the key ingredients when a large Fort Myers, Fla., day spa acquired a smaller salon just three miles away, retaining its staff and much of the clientele.
Trini’s clients gained access to a wider variety of spa services when they made the move to Spada.
It was a win/win when Spada’s owners welcomed Trini’s former clients to their Fort Myers, Fla., spa.
Transparency and open communication were the key ingredients when a large Fort Myers, Fla., day spa acquired a smaller salon just three miles away, retaining its staff and much of the clientele. The story began when Andrew and Judy Williams, owner of the 10,000 sq.-ft. Spada Salon & Day Spa met Chris Gehring and Joe Miller, owners of Trini in Private Salon and Spa, at a networking function.
After their initial meeting, the two couples would get together for dinner or drinks to talk shop, and a mutual respect began to grow. When Chris’s father became ill and required dependent care, Chris and Joe made the tough decision to close Trini’s doors in order to care for him. It was then that discussions began about the possibility of Spada acquiring Trini’s clients and providing jobs for its staff. After months of negotiations, and a growing friendship, Chris and Joe knew Spada was the best home for their loyal client base and staff.
Trini’s clients gained access to a wider variety of spa services when they made the move to Spada.
Both parties wanted to make sure their employees were taken care of, and of course, getting the clients to make the move to Spada was essential. The biggest challenge facing both groups of owners was putting everyone at ease at both businesses. Spada’s owners were able to meet with the staff at Trini to discuss the culture at their salon and to reassure them that they would all be welcomed by their new colleagues. They also met with their own staff to make sure they understood the dynamics of the acquisition and assure them it would be business as usual at Spada.
To ease the transitioning of Trini’s clients, Chris and Joe drafted a letter making them aware of what was about to take place, but also reassuring them that all of their needs would be met at Spada with the same level of care and professionalism they were used to receiving at Trini. The move for the clients was surprisingly easy since all of Trini’s stylists accepted positions at Spada. To seal the deal, Spada even gave Trini clients the same rates they were used to getting.
Photos courtesy of Regina Samone
Square data shows that regular customers tip 11% higher and are shared across 32% of businesses in the same ZIP code, driving thousands of dollars in additional revenue per connection.
When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.
Sponsored by Amex
Inside the Systems That Power an Elevated Salon Experience From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.
Sponsored by Amex
Want to grow your career as a beauty professional? K18 Sales Manager Sabrina Sanborn shares advice on networking, mentorship, and self-advocacy—from attending hair shows to finding the right guidance to reach your goals.
A combination of clear policies, effective communication, and strong client relationships has helped me create a more reliable and efficient booking system.
Founded by Cleveland serial entrepreneur Shaura Rodgers, Nailtorious has grown to include a nail supply megastore, training facilities, and retail line for nail techs.
This period after the holidays can bring on a huge lull for hairstylists. We asked Cosmo Prof's team of professionals to offer their best advice on how to deal with the January-February slow period.
Key highlights include a push toward inclusive spaces for all abilities, an emphasis on maximizing livable square footage, and a continued love for modern farmhouse exteriors.
The busy holiday season is here, and with it comes jam-packed days, last-minute client requests and booming retail sales. For many salon owners, the highlight of the season is Small Business Saturday® (SBS). This year on Saturday, November 30, consumers can take their shopping into the small businesses in their communities.
Sponsored by Amex
Want to become savvy about your personal finances, but don't quite know where to start? Anna Manukyan identifies six important concepts for building a strong financial foundation.
Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.
Sponsored by Amex
This guide is your one-stop shop for a plethora of technology tools, software and services created to keep your salon or spa thriving.
Anna Manukyan shares a breakdown of what different types of financial accounts should be used for.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
Sponsored by Vagaro
Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.
Education is necessary for beauty professionals to maintain their cosmetology licenses, and paying for that education can be burdensome, but it doesn't have to be. Understand which education tax credits can help you offset those costs.
