MENU
SEARCHThis month we asked nail techs: How do you handle clients or coworkers who badmouth other salons?
I always apologize that they had a bad experience and I encourage them to speak up if something being done isn’t up to their standards. I let them know that a lot of the time, nail techs really do try their hardest but they may have not have quality education. With that being said, clients should expect cleanliness and good sanitation because that isn’t something anyone should compromise.
@naildbyamber
Via Instagram
Have fun! Talk about everything except other people! A nail appointment is not the time for gossip, it’s time for pampering and fun. I am the leader of the service and I feel it’s up to me to ensure the standard of the conversation is agreeable and nice.
@thenailwhisperernailqueen
Via Instagram
I don’t entertain it at all. I change the subject quickly.
@themorganexperience
Via Instagram
Educate, educate, educate. Keep the focus on teaching them what is best for the health and longevity of their nails while just being a good listener for the rest.
@missconde
Via Instagram
I always try to say positive things when people are running on about a salon. Usually they stop once you start. I’ve had lots of people who ask my opinion on other salons. I keep it as vague as possible. If they ask about independent nail techs, I strictly stick to their strengths regardless of what I think. I will say, oh so-and-so does good cuticle work or they are good at baby boomers or do nice line work. Nothing perpetuates bad business more than trash-talking others. Regardless, even if they’ve said terrible things, be the bigger person and just brush it off. You can’t please everyone, but by being gracious you can build a strong reputation.
@jenniferamyfriesen
Via Instagram
Next question:
What does the future of the nail industry look like to you?
[Answers will be printed in the January 2020 issue.] Share your opinion on the topic by emailing your response by October 15 to Beth.Livesay@bobit.com. Please include your name, salon, city and state, and a high-resolution headshot with your response.
Square data shows that regular customers tip 11% higher and are shared across 32% of businesses in the same ZIP code, driving thousands of dollars in additional revenue per connection.
When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.
Sponsored by Amex
Inside the Systems That Power an Elevated Salon Experience From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.
Sponsored by Amex
Want to grow your career as a beauty professional? K18 Sales Manager Sabrina Sanborn shares advice on networking, mentorship, and self-advocacy—from attending hair shows to finding the right guidance to reach your goals.
A combination of clear policies, effective communication, and strong client relationships has helped me create a more reliable and efficient booking system.
Founded by Cleveland serial entrepreneur Shaura Rodgers, Nailtorious has grown to include a nail supply megastore, training facilities, and retail line for nail techs.
This period after the holidays can bring on a huge lull for hairstylists. We asked Cosmo Prof's team of professionals to offer their best advice on how to deal with the January-February slow period.
Key highlights include a push toward inclusive spaces for all abilities, an emphasis on maximizing livable square footage, and a continued love for modern farmhouse exteriors.
The busy holiday season is here, and with it comes jam-packed days, last-minute client requests and booming retail sales. For many salon owners, the highlight of the season is Small Business Saturday® (SBS). This year on Saturday, November 30, consumers can take their shopping into the small businesses in their communities.
Sponsored by Amex
Want to become savvy about your personal finances, but don't quite know where to start? Anna Manukyan identifies six important concepts for building a strong financial foundation.
Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.
Sponsored by Amex
This guide is your one-stop shop for a plethora of technology tools, software and services created to keep your salon or spa thriving.
Anna Manukyan shares a breakdown of what different types of financial accounts should be used for.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
Sponsored by Vagaro
Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.
Education is necessary for beauty professionals to maintain their cosmetology licenses, and paying for that education can be burdensome, but it doesn't have to be. Understand which education tax credits can help you offset those costs.
