Crowdsourcing: What’s the Worst Thing a Client Has Ever Said to You?
This month we asked nail techs: What's the worst thing a client has ever said to you?
by Staff
December 13, 2017
3 min to read
One client told me she was going to destroy my business by bad-mouthing me all over the city if I wouldn’t rebook her. This was all because I didn’t have availability for her. She said, “You foreigners really don’t know how to do business here.” Two days later I earned two medals at the national nail competition. I haven’t rebooked her and business is still booming. @Diana Pajeva Via Facebook
My client informed me she was having an affair with another client’s husband. During her appointment, the other client came in for a service. Then a bit later the husband came in to see the wife. @ demoda_salon Via Instagram
Ad Loading...
After I’d broken my nose in an accident, my client said, “Well you never had a nice nose to start with!” Needless to say she never got another booking with me. @ Donna Louise Via Facebook
After picking out something from under my client’s nail that kept getting stuck to my file, she told me that her dog had just given birth and it was a goopy bit of placenta. @shimmyy Via Instagram
I had to reschedule clients due to the stomach flu and one was absolutely irate because she had family photos later that day and had picked off her nails so they looked really bad. She told me that I needed to come in just for her appointment and it was “OK with her” if I had to periodically run to the restroom to get sick. I fired her as a client that day. @stellarnailsbysonya Via Instagram
The first thing out of my new client’s mouth is, “I can’t believe your salon doesn’t stink, because you have that thing in your house.” She was pointing at this photo of my show dog that is hanging up behind my manicure desk. @Kaitlin Jeanette Smith Via Facebook
I was nine months pregnant with my daughter. I rarely stood up when this one client came in. I didn’t like her and so I never told her I was pregnant. When I was booking final appointments before I went on maternity leave is when I told her I was pregnant. Her response: “Well I knew you had been trying to lose weight, I just figured it wasn’t working.” She’s no longer a client. @Tracy Meisenheimer Via Facebook
Ad Loading...
A client asked me if I was married because they wanted to suck on my toes. @nailzcouture Via Instagram
“Can you save my nail clippings and put them in a bag for me? I don’t want my DNA on the floor.” @laurennailsmiami Via Instagram
“Can I get a discount for my gas since you decided to relocate?” @hookedonnailz Via Instagram
“Do you really want to touch people’s feet for the rest of your life?” @itsashnails Via Instagram
“I hear it’s hard for only children when their parents die because then they are totally alone” — after finding out I’m an only child. @Paige Roy Via Facebook
Ad Loading...
“Sorry my nails are a bit dirty, but I’ve just buried a donkey.” @cloud_nine_tenerife Via Instagram
What’s the nicest thing a client has ever said to you? [Answers will be printed in the April 2018 issue.] Share your opinion on the topic by emailing your response by January 15 to Beth.Livesay@bobit.com. Please include your name, salon, city and state, and a high-resolution headshot with your response.
Square data shows that regular customers tip 11% higher and are shared across 32% of businesses in the same ZIP code, driving thousands of dollars in additional revenue per connection.
When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.
Inside the Systems That Power an Elevated Salon Experience
From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.
Want to grow your career as a beauty professional? K18 Sales Manager Sabrina Sanborn shares advice on networking, mentorship, and self-advocacy—from attending hair shows to finding the right guidance to reach your goals.
A combination of clear policies, effective communication, and strong client relationships has helped me create a more reliable and efficient booking system.
Founded by Cleveland serial entrepreneur Shaura Rodgers, Nailtorious has grown to include a nail supply megastore, training facilities, and retail line for nail techs.
This period after the holidays can bring on a huge lull for hairstylists. We asked Cosmo Prof's team of professionals to offer their best advice on how to deal with the January-February slow period.
Key highlights include a push toward inclusive spaces for all abilities, an emphasis on maximizing livable square footage, and a continued love for modern farmhouse exteriors.
The busy holiday season is here, and with it comes jam-packed days, last-minute client requests and booming retail sales. For many salon owners, the highlight of the season is Small Business Saturday® (SBS). This year on Saturday, November 30, consumers can take their shopping into the small businesses in their communities.
Want to become savvy about your personal finances, but don't quite know where to start? Anna Manukyan identifies six important concepts for building a strong financial foundation.
Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.
Education is necessary for beauty professionals to maintain their cosmetology licenses, and paying for that education can be burdensome, but it doesn't have to be. Understand which education tax credits can help you offset those costs.