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SEARCHYour colleagues and clients can usually see you through even the worst of times.
Illustration by Chris Murphy
Illustration by Chris Murphy
Recently I had a crisis in my life and my partner and clients rallied around me to bring me through it. My partner was the rock I needed to get through the death of my mother. The clientele we have are not just customers, they are friends and are very supportive.
Nora Cross, Heads or Nails Salon, Clovis, N.M.
My most recent crisis involved a former co-worker who made a pared she thought was mine disappear because she apparently doesn’t like me. However, the package actually belonged to a mutual client. Once I discovered that my mail had been tampered with and that our client was out $80, I chose to replace the client’s products and make her happy.
Holly Cliffe, The Junction, Vancouver, British Columbia
A regular client’s daughter had mental problems and during one of her mother’s services she had a breakdown. I asked the client if she wanted to continue the service at another time, but she wanted to continue. I finished my client’s nails and she took her daughter to the hospital. Thankfully, shortly after this incident she stopped calling me.
Kathy Lynn, Off Broadway Salon, Orangeville, Ontario
I was working in a salon when my mum died. She had cancer so I had to reschedule my appointments to take her to chemotherapy and such. A lot of my regular clients went through the ups and downs with me. When she died it became difficult to deal with my clients, so I ended up taking a week off to be by myself.
Ruth Tanner, Nail Bits Salon, Westbury, Australia
Whenever there is a crisis of some sort in my salon, whether it is professional or personal, we deal with it by talking about it. If it is not appropriate at the time, we schedule a time to talk about it calmly. This usually nips many potential problems in the bud because everyone knows we can discuss an issue and usually solve it At the end of the day I turn off the light, take deep breaths, lock the door — then it’s time for me and my family.
Jai Harvey-Yin, Jai’s Beauty Therapy, Melbourne, Australia
Square data shows that regular customers tip 11% higher and are shared across 32% of businesses in the same ZIP code, driving thousands of dollars in additional revenue per connection.
When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.
Sponsored by Amex
Inside the Systems That Power an Elevated Salon Experience From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.
Sponsored by Amex
Want to grow your career as a beauty professional? K18 Sales Manager Sabrina Sanborn shares advice on networking, mentorship, and self-advocacy—from attending hair shows to finding the right guidance to reach your goals.
A combination of clear policies, effective communication, and strong client relationships has helped me create a more reliable and efficient booking system.
Founded by Cleveland serial entrepreneur Shaura Rodgers, Nailtorious has grown to include a nail supply megastore, training facilities, and retail line for nail techs.
This period after the holidays can bring on a huge lull for hairstylists. We asked Cosmo Prof's team of professionals to offer their best advice on how to deal with the January-February slow period.
Key highlights include a push toward inclusive spaces for all abilities, an emphasis on maximizing livable square footage, and a continued love for modern farmhouse exteriors.
The busy holiday season is here, and with it comes jam-packed days, last-minute client requests and booming retail sales. For many salon owners, the highlight of the season is Small Business Saturday® (SBS). This year on Saturday, November 30, consumers can take their shopping into the small businesses in their communities.
Sponsored by Amex
Want to become savvy about your personal finances, but don't quite know where to start? Anna Manukyan identifies six important concepts for building a strong financial foundation.
Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.
Sponsored by Amex
This guide is your one-stop shop for a plethora of technology tools, software and services created to keep your salon or spa thriving.
Anna Manukyan shares a breakdown of what different types of financial accounts should be used for.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
Sponsored by Vagaro
Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.
Education is necessary for beauty professionals to maintain their cosmetology licenses, and paying for that education can be burdensome, but it doesn't have to be. Understand which education tax credits can help you offset those costs.
