Business > Customer Service

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The 2018 Software and Technology Guide

September 12, 2018 | Article

This software guide by our sister publication Salon Today introduces you to a variety of digital products to add to your management toolbox.

Salon Uses Web Chat to Capture New Clients

September 11, 2018 | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking Business communicating with customers customer service web marketing

QUIZ: Are You a Jerk at Work?

September 5, 2018 | Article

Take our quiz to see whether you put the "team" in "teamwork"!

Keywords: Business business management dealing with coworkers quiz work life balance

Crowdsourcing: Do You Allow Clients to Schedule Via Text?

August 28, 2018 | Article

This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?

Keywords: appointment tracking business management crowdsourcing smartphones

Do you think licensing requirements should be reduced or eliminated?

August 8, 2018 | Article

This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?

Keywords: education licensing national licensing state licensing

A Surprise Celebration for VIP Clients

July 31, 2018 | Article

Every month, Salon Bleu gives one client the VIP treatment.

Keywords: Business client relationships client retention

Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?

June 20, 2018 | Article

This month we asked nail techs: How do you deal with clients messing with their phone during a service?

Keywords: cellphones in the salon crowdsourcing smartphones

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018 | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018 | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note.

Keywords: Business business tools customer service The Nail Hub

The Problem With Perfectionism

April 24, 2018 | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues customer service nail prep polish techniques time management