Business > Customer Service

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How Gel Removal Builds Your Business

January 11, 2019  | Article

Learn how to use proper removal of gel nails to set yourself apart, build your professional reputation, and gain loyal clients. 

Keywords: gel removal   marketing   product removal   removing gels  

Customer Service: Going the Extra Mile

November 28, 2018  | Article

At Ouidad Salon by Chadwick and Igor, clients are given the opportunity to beautify their car while they beautify themselves.

Keywords: Florida  

Crowdsourcing: What is Your Biggest Client Pet Peeve?

November 28, 2018  | Article

This month we asked nail techs: What is your biggest client pet peeve?

Keywords: client relationships   clients   crowdsourcing  

Create a Retail Display That Sells in 5 Easy Steps

October 22, 2018  | Article

Anyone can display products in a straight line, but by taking the time to create an engaging display, you will attract customers, entice them to try new products, and ultimately see an increase in sales.

Keywords: Business   product displays   retail displays   retail merchandising   retailing  

Is CBD Oil the Next Big Thing for Salons?

October 15, 2018  | Article

As more states begin legalizing the use of marijuana, general interest in the benefits of the cannabis plant continues to grow. The use of hemp-derived CBD oils is being introduced in some spas and salons across the country — should yours be next?

Keywords: CBD   health   holistic   lotions  

Combo Chair Offers Compact Footprint, Easy Ergonomics

September 27, 2018  | Article

The Club Chair LE from Living Earth Crafts features a retractable, motorized, fully plumbed pedicure bowl that saves on space and allows techs to perform manis, pedis, or both in comfort.

Keywords: deluxe pedicures   foot care   pedicure equipment   pedicure products   pedicures  

The 2018 Software and Technology Guide

September 12, 2018  | Article

This software guide by our sister publication Salon Today introduces you to a variety of digital products to add to your management toolbox. 

Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   client communication   customer service   web marketing  

QUIZ: Are You a Jerk at Work?

September 5, 2018  | Article

Take our quiz to see whether you put the "team" in "teamwork"!

Keywords: Business   business management   dealing with coworkers   quiz   work life balance  

Crowdsourcing: Do You Allow Clients to Schedule Via Text?

August 28, 2018  | Article

This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?

Keywords: appointment tracking   business management   crowdsourcing   smartphones  

Do you think licensing requirements should be reduced or eliminated?

August 8, 2018  | Article

This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?

Keywords: education   licensing   national licensing   state licensing  

A Surprise Celebration for VIP Clients

July 31, 2018  | Article

Every month, Salon Bleu gives one client the VIP treatment.

Keywords: Business   client relationships   client retention  

Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?

June 20, 2018  | Article

This month we asked nail techs: How do you deal with clients messing with their phone during a service?

Keywords: cellphones in the salon   crowdsourcing   smartphones  

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018  | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service  

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018  | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

Keywords: Business   business tools   customer service   The Nail Hub  

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