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The 2018 Software and Technology Guide

September 12, 2018  | Article

This software guide by our sister publication Salon Today introduces you to a variety of digital products to add to your management toolbox. 

Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   communicating with customers   customer service   web marketing  

QUIZ: Are You a Jerk at Work?

September 5, 2018  | Article

Take our quiz to see whether you put the "team" in "teamwork"!

Keywords: Business   business management   dealing with coworkers   quiz   work life balance  

Crowdsourcing: Do You Allow Clients to Schedule Via Text?

August 28, 2018  | Article

This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?

Keywords: appointment tracking   business management   crowdsourcing   smartphones  

Do you think licensing requirements should be reduced or eliminated?

August 8, 2018  | Article

This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?

Keywords: education   licensing   national licensing   state licensing  

A Surprise Celebration for VIP Clients

July 31, 2018  | Article

Every month, Salon Bleu gives one client the VIP treatment.

Keywords: Business   client relationships   client retention  

Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?

June 20, 2018  | Article

This month we asked nail techs: How do you deal with clients messing with their phone during a service?

Keywords: cellphones in the salon   crowdsourcing   smartphones  

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018  | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service  

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018  | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

Keywords: Business   business tools   customer service   The Nail Hub  

The Problem With Perfectionism

April 24, 2018  | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues   customer service   nail prep   polish techniques   time management  

Young Nails Biz Talk: Dealing With Difficult Clients

April 24, 2018  | Video

Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients. 

Keywords: client issues   client relationships   clients   difficult clients   Young Nails  

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

April 2, 2018  | Article

This month we asked nail techs: What's the nicest thing a client has ever said to you?

Keywords: crowdsourcing   customer service  

The Art of Asking: The Nail Tech’s Guide to Getting What You Want

March 23, 2018  | Article

From minor inconveniences to major requests, learn to ask in a way that yields results.

Keywords: business building   difficult clients   mentoring   nail tech issues   online networking  

Crowdsourcing: How Do You Get Indecisive Clients To Make A Decision On Nail Color/Design?

March 1, 2018  | Article

This month we asked nail techs: How do you get indecisive clients to
make a decision on nail color/design?

Keywords: clients   communicating with customers   crowdsourcing  

How to Accommodate Overweight Clients

January 30, 2018  | Article

If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.

Keywords: chairs   client health   customer service  

Encyclopedia

 Ann Spilo, chairperson of the board of Spilo Worldwide and recipient of the ABA’s lifetime achievement award, died in April, 2003
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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