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Business|Articles|Jan 19, 2013

How Do I Love Thee?

"We do throw some awesome parties with lots of food, drinks, door prizes, gifts, and discounts,” says Samantha Hanby, owner of Polished Nail Salon in Yukon, Okla., who held a Customer Appreciation Day for clients last September and plans to make it an annual event.

Business|Articles|Jan 19, 2013

Buying Behavior

Stop apologizing or making excuses for selling retail, says Patti Biro, the owner and founder of Patti Biro and Associates, a consulting firm specializing in planning and providing innovative continuing education in the spa and wellness industry.

Business|Articles|Jan 19, 2013

Milady Tackles Retail

Milady’s Retail Management for Salons & Spas provides essential business information and a clear understanding of what it takes to run a profitable retail operation while handling the day-to-day operations at your salon.

Business|Articles|Jan 19, 2013

In-“spa”-rational Reading

At New York City-based spa chain Bliss, they believe reading makes you a brighter and happier person. That’s why the spa is partnering with a series of authors as part of its new Paging Happiness book club.

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Business|Articles|Jan 15, 2013

How Far Will Clients Travel For You?

For some nail clients, there just seems to be no distance wide enough to keep them from getting a great nail service from their favorite tech. We asked our readers to tell us about some clients who regularly travel great lengths to come in for their nail fix.

Wellness|Articles|Jan 4, 2013

You Have Our Word

In 2000, when news broke about the potential dangers of whirlpool spas, many salon owners were horrified to hear of the sanitation shortcuts happening within the industry. Today, conscientious techs find creative ways to let every client know of their pledge to provide safe services — every time.

Business|Articles|Jan 4, 2013

Secrets to a Long-Lasting Salon

What happens when two recent nail graduates interview a handful of veteran salon owners to find out the secrets to a long-lasting salon? They were privy to a host of knowledge from a combined 132 years of salon experience. Here they share it with you. 

Business|Articles|Jan 1, 2013

Storage Solutions

Organization may not be your forte, but with these clever storage ideas, you’ll feel — and look — like a natural.

Business|Articles|Jan 1, 2013

On My Mind: Ask for What You're Worth

As a nail tech, salon owner, and consultant with Summit Salon Business Center, Jill Wilson often sees nail techs struggling with charging clients what they should for their time and services. She's ready to see nail techs take charge and charge what they're worth.

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