Business
Soft Skills – Ethics Demo
Milady’s Softskills: Interpersonal Skills for the Beauty Industry is the must-have employee orientation tool! Learn how to improve communication and customer service skills. Running time is approx. 180 mins. www.milady.cengage.com
Metallic Trapezoid Bags
New Metallic Trapezoid Bags from Action Bag grab attention with their luxurious sheen and unique shape.
A Manicurist’s Fairy Tale
A pair of sisters write their own fairy tale success story with quick-and-easy manicuring at Tootsies in Denver.
Off the Beaten Path
Reiki, ear candling and teeth-whitening are just a few of the alternative services being offered in salons around the country.
Prepared for Repairs?
Gel lamps, pedicure thrones and e-files are vital to your business. So what do you do if they go on the blink? Dealing with a major equipment malfunction shouldn't force you to shutter up the shop. Be proactive with this handy guide.
by Tim Crowley
Money, Money, Money
A "Money Manicure" using replicas of $100 bills on each nail makes a client feel like at least a thousand bucks.
Dear Shari: My pedicurists don't like doing pedicures.
Shari Finger, salon owner and veteran nail technician, tackles your tough questions.
My Other Life: Julie Brown, horse breeder
Julie Brown, salon owner. In her other life: horse breeder.
by Judy Lessin
Nurses and Nails
Special care must be taken when performing service consultations for those in the health care industry and related fields. Turn this into a positive by marketing a healthy, natural nail regime for this client base.
The Right Response
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
More Work, More Money?
The economy being what it is, it’s happening more and more. Clients are pushing their two-week fill appointments to three and even four weeks. Usually that means more work for the tech and longer appointment times. We asked NAILS readers: Do you charge more for a fill if it’s been longer than two weeks since the client’s last appointment?
Ask the Manicurist
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Take a Tip From ... Vicki Peters' Nail Products' Vicki Peters
Mastering your acrylic liquid-to-powder ratio will help make work easier and more fun.
Music to Your Ears
Having trouble choosing the right music to set the tone for your salon? Real-life salon owners share the sounds that work for them in a variety of environments.
by Sree Roy
On My Mind: A Little Something Extra
Consider branching outside the realm of nails to boost your bottom line.
by Hannah Lee
On the Road: Da-Lonnie's & Kaya Beauty, Las Vegas
Two services each in two different salons for these two NAILS editors.
by Sree Roy
Press Release Yields Big Bookings
To announce her new neighborhood salon, owner found that a newspaper article that included pictures of her "older" staff was the best advertising!