Day Spa, Night Life

Under owner Misha Parham’s direction, My Sassy Nail Spa in Washington, D.C., has come to specialize in parties that include martinis, pole dancing, and tattoos.

On My Mind: Become a Color Expert

Become a color expert for your clients.

Exceed Their Expectations, Part 1

By Lisa Marie Arnold, Salon & Spa Solutions  Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their

Watch What You Say

By Ana Loiselle, Milady  Did you know that more technicians lose money because of a lack of conversational and communications skills than because of an inferior product or service? The way that you talk with your

On the Road: Victoria Nails & Spa

NAILS graphic artist and VietSALON associate editor Kim Pham visits Victoria Nails & Spa in Orange, Calif.

Ode to the Golden Girls

Philadelphia nail tech Lisa Bautista-Sellers penned this touching letter to honor her first salon -— with its wonderful clients and caring coworkers.

Never Give Your Prices Upfront on the Phone

By Ana Loiselle, Milady How many times do potential clients call your salon asking for prices and as soon as you give it to them, they say "thank you" and then never make an appointment?By giving

Mistakes, Mishaps, and Malpractice

With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.

Take My Polish Bottles, Please

At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.