Is a No-Tipping Policy Right for You?

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Time to Reexamine Our Customer Service

Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle

Are Your Clients Invested in Your Nail Journey?

Are your clients involved in your career? Do they know how passionate you are about the care for their natural nails no matter what service they have done? How about how much education you have and

Did That Seriously Happen?

Ever have a moment in the salon when you think to yourself: Is this for real? Did that seriously happen? This past week as I was packing up the salon owner proceeded to tell me a

How Do Your Clients Request Nail Art?

What is the most unique way a client has presented to you what she would like done for her nails? A client had a new experience in store for me recently when she brought in a

When a Tech Leaves Your Team

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Buisiness Building: Treat Your Clients Well, But Be Firm

Jennifer Halfon is an educator for Young Nails. We have met online and I had the privilege of taking one of her art classes when she was in Des Moines. She is a talented and passionate

What Is Nail Patella Syndrome?

Sara is a professional I met online who had such an amazing story that I have asked her to share it with you. She is a wonderful inspiration. — Holly As a child, I dreamed of growing

New Solution to Chipped Tips

Cosmopolitan, in its December 2011 issue, had a brilliant idea. When nail tips start to chip, simply top tips with glitter-packed polish.