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Keep Track of Your Clients!

by Holly Schippers | January 5, 2012 | Bookmark +

Do you keep client records? Do you keep them on everyone? With a new year beginning, what a great time to implement some great habits. I went into a salon recently to purchase a gift certificate for my grandmother for Christmas and this blog was born.

First off they had no idea if my grandmother was one of their clients or not. Next, I wanted to get her hair services for a year. Since they did not keep records of client basic info they definitely had no idea what services she normally had done. So instead of the gift I wanted to give her I ended up just doing a smaller cash value gift certificate in case it was the wrong salon as I was only 80% sure I was in the right place.

This left me disappointed in not being able to give the gift I would have liked. We are all busy. I know this, I’m busy too. But how difficult is it at the very least to have a record of who your clients are? Please look over your current system, or start it back up if you slacked off, and if you have not been record-keeping there’s no time like the present!

— Holly

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For those of you that like a little data with your info, here is some really interesting information from salon owner Michele Baker in Georgia. Being one of the first states to open left the salon owners to scramble to learn a lot of things on their own and many have been generous in sharing things they have figured out to help make operating in the COVID-19 world more systematic and understandable.

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