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Is there a business-related New Year’s resolution you find yourself making every year?

December 29, 2012

This time of year we often get to thinking about those things we’d like to be doing that we’re not doing. We asked our readers: Is there a business-related New Year’s resolution you find yourself making every year?

Answer

My New Year’s resolution is to carry retail products to offer customers better service, to stay state-board-ready at all times, and to offer our clients more for their money.

Christina Litster

Effess Full Service Salon, Clovis, Calif.

 

My salon New Year’s resolution is to keep up to date with products, techniques, and customer service. We can always improve somewhere!

Darlene Donovan

Salon Bellamy, Derry, N.H.

 

I’m always spending money to improve the salon’s interior, products, and training. My New Year’s resolution is to continue to do this but more within a set budget as I just keep piling all my profit back in with a lot of overspending. Oops (but it looks pretty and we stock the best!).

Sammy Grant

Polish Nail and Beauty, Aberdeen, Scotland

 

My resolution is to get my new website up and to expand my nail services to add a gel that can extend the nail for those who really want that. I specialize in natural nails, so I do not offer that right now but have been looking for a product to add. Also, I really, really want to work for CND and am applying to do so. Maybe 2013 will be the year!

Shirlee Ann Kerr

Salon Blush, San Dimas, Calif.

 

Every year one of my business-related resolutions is that I will not tolerate last-minute appointments — appointments should be made 24 hours in advance — yet I always do try my best to fit them in somehow. I’m such a sucker!

Tricia Abreu

Nail Artistry by Tricia, Miami

 

My New Year’s resolution is to start retailing products, focus on my salon image, make sure to compete in nail competitions, and lastly to open a second Summa Nails.

Christine Hinds Davis

Summa Nails, Christ Church, Barbados

 

My New Year’s resolution is to post a photo of my nails once a week on Facebook to keep clients interested in my newest designs and products.

Georgia Berthelsen

Hello Gorgeous Salon and Boutique, Aurora, Neb.

 

I’d like to be on top of my bookkeeping every month and not wait till the end of the year. I start the first few months off really well, but I always get super busy and put it in the box to deal with later.

Lenzi Brock

Spoiled Spa & Salon, Vancouver, Wash.

 

I try to confirm my clients to help reduce the risk of no-shows and wrong appointment times or any confusion, plus use client profile cards for health issues and keeping track of colors used. I’m usually good for a while and then slip back into the habit of not doing this as I should to help things run smoother.

Jenny Taylor

Jenny at The Blonde Salon and Spa, O’Fallon, Ill.

 

Business

How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

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As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

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What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

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Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

Business

Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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