Business

Reader to Reader: Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?

June 10, 2008

Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?

Answer

I’d worked at the salon for three and a half years when one day my boss asked me to come into her office. She told me my services would no longer be required. When I asked why, I was told I should know the reason. As I was collecting my belongings, she came over to my desk and said “You do realize that this can be civilized...?” I replied “Of course, what other way could it be?”

On my way home, I filled out job applications (still in my uniform). I went home that day with a new job.

I’m actually not sorry I was let go. It made me able to appreciate the friendly atmosphere of the salon where I work now; plus, if I’d stayed at that job, I would never have gone to massage and facial schools to supplement my flexibility as a technician! What I am most proud of is I kept my poise and professionalism throughout the ordeal. – VALERIE OLIVO - Flemington, N.J.

 

Being in this business for 20 years I’ve had some bad things happen to me with relation to leaving a job. Once a salon owner yelled at me when I gave notice, saying I “didn’t have what it takes to make it in this business.” (That was back in 1987 and I’m still here.) Her shop closed within a few months of my departure; karma in action!

But the only time I’ve heard the words “You’re fired” was as a teenager working in a restaurant — I was clueless as to what constituted a good work ethic! – JILL WRIGHT - Jill Wright Spa for Nails - Bowling Green, Ky.

 

I’ve always paid booth rent, so I never had to worry about getting fired. When things get unpleasant I just give my two weeks notice and leave. I guess that means I fired the owner! – BERLINDA JOHNSON - Jo’s New Look Salon, Fort Lauderdale, Fla.


I’ve had an owner not renew my contract because I refused to pay an additional fee she tried to tack on that wasn’t listed in my contract. I told her if she thought the fee was necessary then she could renegotiate my contract when it expired. When it did expire, she opted not to renew. It wasn’t a surprise and I just moved to another salon a few miles away. – JILL TOUCHETTE Tuscany Salon, Scottsdale, Ariz.


I was working in a small nail shop and, like most young people, I had dreams of one day opening my own salon; I mentioned this dream one day while we were sitting around. The very next day when I arrived at work all of my stuff was in a box by the door. (I’d been let go.) Three weeks later I was getting ready to open my first salon with one rickety old nail table, four plastic $5 chairs, and two table fans. Who’d have thought it would take me getting canned to make the move? The funny part is that two years later that same salon closed, and I moved my salon into it for a year. Maybe I shouldn’t have moved in the first place. – LORRAINE DIANA TISDALE NailMania, Goose Creek, S.C.

How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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