Joi Nail Spa in Berkeley, Calif., enriches its community with a unique assortment of services, including authentic Chinese reflexology.
by Angela Lu
November 1, 2008
unknown node
4 min to read
Humility is as sacred to Chinese people as freedom is to Americans. It all goes back to Confucian thought. In the Analects, Confucius is quoted as having once said, “The firm, the enduring, the simple, and the modest are near to virtue.” In this fashion, Sandy Ma, owner of Joi Nail Spa in Berkeley, Calif., follows closely in the footsteps of her Chinese ancestors.
Ask her whether her salon has any specialty services, and Ma responds, “I don’t think so, probably just standard.” Her answers are typically short and unassuming like this, but when it comes to her salon, Ma has simply overlooked the unique services her business provides to her community.
Ad Loading...
Salon goers would be hard pressed to find a similar combination of distinctive services elsewhere.
AU NATURALE
One of Joi’s most popular treatments is the L’Olive Cure Manicure, which works to moisturize dry hands and brittle nails with organic olive oil, unscented Shea butter, and tea tree oil. It serves as just one example of the success the salon has found in its emphasis on using natural products.
“We try to be more organic and natural,” Ma says. “We just want to be able to offer clients an alternative. For some people, it’s a lifestyle to be eco-conscious and we want to be able to offer our service to them as well.” To keep the salon fume-free, no enhancements are offered.
Another popular treatment is the Cocoa Au Lait Pedicure, which comes with an organic chocolate and coffee scrub and lotion.
Ad Loading...
The salon also features formaldehyde-free nail polishes and uses an autoclave to sterilize tools. A spore test is conducted on a monthly basis to ensure that the autoclave is working properly to kill bacteria.
KID-FRIENDLY
Ma’s neighborhood on the outskirts of Berkeley has also influenced the array of services that are available at the salon. Ma estimates that about 80% of her clientele comes from the quiet, residential communities surrounding the salon, and that much of that 80% are mothers who bring their young ones along on salon visits.
For this reason, Joi offers nail services to children. One of its most popular treatments, in fact, is the Little Princess Mani/Pedi, which is given to girls as young as 4.
An abbreviated version of a full-range manicure and pedicure, the Little Princess leaves the cuticles untouched, but nails are filed, hands and feet are massaged, dead skin is removed with pumice, and feet are given a bubble bath.
Ad Loading...
“Little kids need pampering too!” Ma enthuses. “It’s innate for girls to like beautifying themselves. They see their mommies getting their nails done and they want to be part of that fun too. It’s bonding time for moms and daughters, and it’s a treat for them. So why wouldn’t they enjoy it?”
Sometimes, mothers even bring their children’s play dates along for manicures and pedicures, and the salon has even serviced boys as young as 7.
“We actually do have boys,” Ma laughs. “They really like it too. They get polish and designs. I remember one boy who got blue polish and wanted a skull drawn on his toe. And just recently, a boy got red polish with some flowers too.”
WORKIN’ THOSE JOINTS
Ma follows in the footsteps of her Chinese ancestors with more than just her humility. Although Joi Nail Spa looks like your average sleek and chic storefront nail salon, it offers Chinese foot reflexology with a professionally trained reflexologist from Beijing. It’s a rarity in the manicuring business, though Ma says, for her, it was a no-brainer.
Ad Loading...
“Specializing in nail care with the focus on people’s hands and feet, it just makes sense to incorporate this therapeutic treatment into our service menu,” she says. “A lot of people claim they offer reflexology, but most of the time, it’s performed by someone untrained and all they do is an ordinary foot massage, not true foot reflexology.”
Although the reflexology massage is performed solely on the foot, Ma says, it works to improve the entire body. “Chinese foot reflexology is a pretty amazing treatment,” she says. “It affects the whole body through the different zones on the feet.”
In addition to reflexology, Joi also offers six full-body massages including Swedish, deep tissue, prenatal, aromatherapy, shiatsu, and hot stone.
Clientele wishing to receive a gentler session can choose the Swedish massage, which can be customized toward the needs of each individual customer to soothe muscle aches and tensions with rhythmic strokes.
Others desirous of greater intensity would likely prefer the deep tissue massage, which uses deep finger pressure to relieve muscle soreness.
Ad Loading...
With shiatsu, the palms, fingers, and knuckles stimulate circulation through the body’s acupoints, while the prenatal massage eases the weight-bearing joints and physical fatigue that mothers-to-be experience.
QUICK LOOK
Salon name: Joi Nail Spa
Location: Berkeley, Calif.
Owner: Sandy Ma
Ad Loading...
Square Footage: 1,600
Opened: June 2006
Number of Nail Techs/Total Staff: 8/13
Specialties: Chinese foot reflexology, kids’ services
Square data shows that regular customers tip 11% higher and are shared across 32% of businesses in the same ZIP code, driving thousands of dollars in additional revenue per connection.
When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.
Inside the Systems That Power an Elevated Salon Experience
From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.
Want to grow your career as a beauty professional? K18 Sales Manager Sabrina Sanborn shares advice on networking, mentorship, and self-advocacy—from attending hair shows to finding the right guidance to reach your goals.
A combination of clear policies, effective communication, and strong client relationships has helped me create a more reliable and efficient booking system.
Founded by Cleveland serial entrepreneur Shaura Rodgers, Nailtorious has grown to include a nail supply megastore, training facilities, and retail line for nail techs.
This period after the holidays can bring on a huge lull for hairstylists. We asked Cosmo Prof's team of professionals to offer their best advice on how to deal with the January-February slow period.
Key highlights include a push toward inclusive spaces for all abilities, an emphasis on maximizing livable square footage, and a continued love for modern farmhouse exteriors.
The busy holiday season is here, and with it comes jam-packed days, last-minute client requests and booming retail sales. For many salon owners, the highlight of the season is Small Business Saturday® (SBS). This year on Saturday, November 30, consumers can take their shopping into the small businesses in their communities.
Want to become savvy about your personal finances, but don't quite know where to start? Anna Manukyan identifies six important concepts for building a strong financial foundation.
Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.
Education is necessary for beauty professionals to maintain their cosmetology licenses, and paying for that education can be burdensome, but it doesn't have to be. Understand which education tax credits can help you offset those costs.