I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect
So there I was, on Holly’s blog — the one that’s all “thanks for being awesome” with the little turtle looking out the window (loved the picture) and I was all thinking, “Dang! I wish there was
This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to
I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever
I love making resolutions for the new year. It’s just one of those meditative rituals I enjoy; a sort of mental end-of-year cleaning thing, I guess. Clearing away the debris of the ending year, making peace
For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this
If you ever find yourself forced to sit with me for any length of time around holidays that traditionally involve the exchanging of gifts, you are likely to hear entirely more of my thoughts on the
I have always had ridiculously good eyesight. Up close, far away, itty bitty — I can see it. Well, I could. It started in late summer. One day the massage therapist next door burst into my salon
It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,
So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,
