How do you create new habits? Practice, practice, practice. The staff at HB&S are all trying to form new habits that work together since coming back from Champ Camp. The front desk is trying to also work
With the holiday season just a few short weeks ahead, how can one turn those new clients into lifelong relationships? Adrienne has spent this past year setting up relationships with not only new clients, but also
Sometimes even the greatest client relationships can be tested when they deal with others in the salon. Whether it is an encounter with another service provider or a front desk staff member, any and all frustrations
How can you ensure soaring sales and service? Start by considering both yourself and your front desk staff as "income-producing service providers". You see, so many front desk staff members who have come and gone have
No matter what you do or who you are, everything needs to be in balance. One of the first exercises Heather and I ever did with Inspiring Champions was "The Wheel of Life," which showed us
I once read that clients will remain in a salon 85% of the time to continue the relationships they’ve built versus 15% who will stay for the service received. Isn’t that amazing? We’ve all known people
All that glitters is gold...and Carolina blue and white (UNC), maroon and white (NC State), royal blue and white (Duke), and all of the other glitters that make up the institutional colors of the colleges in
Ever feel like you finally have the front desk operators trained to book you exactly as you want your day to look like, only to have them quit? Ugh…it can be so frustrating. Whenever there’s a
When it’s slow, you hope that all of the seeds you've planted with past and present clients start to blossom. That is what happened the past week. I finally had a full book, and some of
It’s so easy when things are tough in the economy to think, “Well, I’m not the only one”. That thought process will cause you to close your doors if you believe it. The fact is it
