A Loving Goodbye
NAILS was touched by this letter from Helene McGarvah of Metropolitan in Saint Clair Shores, Mich. We think you will be too.
Man, Oh Man
He’s split the atom, walked on the moon, and flown faster than the speed of sound. So, what’s he gonna do now? Get a pedicure, of course.
Reader to Reader: How Do You Handle No-shows?
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
As I See It: Five Trends to Watch in 2000
Your Former Clients Tell Why They Left You
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
“It Just Popped Off” [and Other Lies Our Clients Tell Us]
Just when you thought you had heard it all, she tells you another tall tale about how her nail broke off, polish got smudged, or how she forgot her checkbook. Nail technicians share their collection of innocent fibs, exaggerations, and outright lies.
When Inquiring Minds Want to Know: Doing Client Surveys
When you want to know what’s hot and what’s not with your clients, ask them!
A Client Pays Tribute With a Poem for Nail Salons
Lessons From the Discount Salon Front
There are a couple of practices found in most discount salons that I think all nail salons could learn from.
Trade Ya! How to Barter
As I See It: Hooked on "Masters"
As a "subscriber" to the Masters Program, you get a monthly tape, hosted by Winn Claybaugh and Kitty Victor and delivered by some of the professional salon industry's leaders.
Five Ways to Achieve (Almost Instant) Success
Great technical skills will only take you so fan but success is within reach if you follow these sometimes not-so-simple steps.
Taming the Savage Client
Karol Singleton's client “Macho Man” Randy Savage appreciates the value of good grooming and finds getting a manicure relaxing.
Don’t Talk Products, Talk Business
Your distributor can be the greatest friend a salon business has –if you know how to use them properly,” says distributor Howard Hafetz.
Just My Opinion: Learn or Perish
Continue your education to stay successful in the nail business.
She’s Mine. No, She’s Mine! Whose Clients Are They Anyway?
Legally, there’s no question to whom client information belongs, but practically and emotionally, the answers are less clear.
Gift Certificates Are the Gift That Keeps on Giving
Try these 10 salon-proven promotion and marketing tips to build your salon’s gift certificate sales, then watch your clientele – and your bottom line-grow.