Honey… I’ve Brought the Kids
When clients walk through the door with their children in tow, do you cringe with disappointment or welcome them with open arms? Depending on your salon’s policy on children and the mood of your business, they can be a blessing… or a nightmare.
9 Ways to Hook Holiday Clients
They walk through your doors during the holidays for a special treat and then you don't see them again for a year--or worse, ever. Holiday clients give your business a welcome boost once a year. Here we give you tips to help you turn holiday clients into regulars.
Mama Said There'd be Days Like This
We’ve all had them and we’ll have more of them too, but we hold the power to turn a day that is spiraling out of control into a success. Before you let fists fly, take a breath and rise above.
What’s the Best (and Worst) Part About Being a Nail Technician?
It’s become something of a habit for us during trade shows to stop nail techs in their tracks and accost them with questions
First Impressions Seal the Deal
You have only one chance to make a great first impression on new clients.
Putting a Price Tag on No-Shows
Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?
Charlton’s Salon
One balmy day last spring, I may have finally learned my lesson.
by Hannah Lee
9 Salon Investments That Really Pay Off
Sometimes you have to spend money to make money. Salon owners share their salon-tested investment ideas — both big and small — that not only pay for themselves, but boost profits over time.
When Customers Complain
No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.
You Don’t Need Primer For This Kind of Bonding
Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?
Moms-to-Be Get Special Tending
Most salons roll out their special services for mom during the month of May, then roll them right back up again. But at Spa Gregorie’s in upscale Newport Beach, Calif., expectant mothers are treated to much-needed pampering year-round.
How Do You Keep Your Client Information Safe?
Readers respond with ideas ranging from client information binders to keeping locked cabinets.
Cure the WINTER BLAHS
This holiday season, transform your menu into a winter wonderland of services that tantalize clients’ senses, smooth away their stresses, and moisturize their dry hands and feet.
Have You Heard? Controlling Gossip in the Salon
Sticks and stones may break your bones, but words can put your salon out of business. Maybe you can’t put an end to salon gossip, but you can take steps to keep talk positive and defuse negative situations before they get worse.
While You're Away ... How to Take a Vacation From the Salon
How long has it been since you’ve had a vacation? If you can’t quite remember, it’s time to loosen the reins and put a plan in place that allows you to feel confident your business can survive without you – for a little while anyway.
Foot Shy
What do you do when you already offer great customer service and pampering, yet you can’t get those shy clients to take off their shoes and put their feet in your hands?
Learn What Retail Clients Really Want
"The Retail Help Kit" produced by The Spa Association includes this valuable resource for identifying and satisfying your most challenging retail clients.