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Dear Shari: How do I deal with discouragement from being put down by a salon owner in front of clients?

I’m new to the nail industry and am living in Australia. I have been at my job for four months now and the owner is retraining me. She puts me down in front of clients and is all around just mean to me. She makes me feel like I don’t want to do this job anymore. I love doing nails and I don’t want to give it up, but that’s how she makes me feel. What should I do? Sincerely, Down Down Under

Dear Shari: What can we do about those returning clients who tip $1 for a manicure and pedicure service?

What can we do about those returning clients who tip $1 for a manicure and pedicure service? Is there a standard percentage — like at least 15% is a standard gratuity for dining out? Sincerely, Tipped Off

Dear Shari: What can I do when a salon owner randomly charges me for expenses in addition to my booth rent?

I just began work as a booth renter. It’s my understanding I am responsible to pay only the amount I contracted to pay monthly. However, the salon owner is asking for money here and there to pay for things like beverages, clothing, advertising, etc. None of these things were ever discussed or agreed on previously. Shouldn’t the monthly rent cover the things she wants to have at her salon? Sincerely, Disgruntled Booth Renter

Reader to Reader: Is it wise to create a social, stay-and-chat type of environment for clients in the salon?

Is it wise to create a social, stay-and-chat type of environment for clients in the salon?

How do I get a client to stop biting her nails?

How do I keep clients' nails from lifting?

I’ve been working as a nail tech for some years now, but have always had problems with clients’ nails lifting or popping off within two to three weeks. When they lift, I use a nail dehydrator after clipping the edges and filing the exposed natural nail, and then I double prime before applying acrylic. I have tried different products with no noticeable improvements. Am I clipping too much?

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