customer service

Give Gifts Galore

We’ve been talking about our holiday game plan. It’s not too late to get your holiday cards together. Your clients have already made their holiday appointments and soon we’ll be so busy we can’t take a

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Women's Facial Hair Maintenance

In Glamour 's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Holiday Cards: Don’t Get Caught Unprepared

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

Tune-up Your Manicure Techniques

SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.

Say Thank You With a Discount

We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope

Cards and Treats Ring In the Season

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

Start Those Holiday Cards

The holiday season is just around the corner and some of your salons are already decked out for the season. Pretty soon our stations will be full every minute of the day. We'll be making our

10 Things Glamour Mag Loves in the Nail Industry

Glamour magazine told us the top 10 things they love in the nail universe.

Practice Pre-Booking Now and Prevent the January Slump

During the months of September and October we have been talking about pre-booking. We’ve discussed how important it is to your business and to your revenue. I have given you numerous ways to get your client

Scripting the Pre-Book

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a