customer service

When the Economy Slows, Smart Salons Adapt

While the thought of an economic slowdown — or other financial challenge — can be scary, it can also be the catalyst for change. Take heart and learn from the struggles and strategies of two business owners who came out on top.

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Drawing the Line

There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.

Does Your Salon Need New Man-Scaping?

The beauty industry has catered to the needs of women for years, but it’s a wise business move to update the salon to reflect the current man-scape. Keep reading to learn five areas in which you can make your salon more man-friendly.

Get Him in the Door & Keep Him Coming Back for More

The same marketing techniques and business practices that have successfully lured women to your salon can be easily adapted to attract male clients. The key is to lay a foundation that supports long-term client care and has him feeling comfortably taken care of.

My Biggest Challenge Is…

A career in the nail industry has its fair share of rewards, but with it can come issues that challenge even the most die-hard professional. From finding it difficult to retail products to being allergic to chemicals in the salon, it seems almost every nail tech has some concerns regarding her occupation.

10 Ways to Offer Exceptional Service

How about a VIP program or a "client recovery" program?

VIP Programs: Keep Clients Coming Back

To reward good customers and increase client loyalty, some salons are implementing VIP programs where members pay a yearly fee in exchange for special privileges. A well-implemented VIP program will increase your salon’s bottom line as well.

Ten Ways to Keep the Client Experience Fresh

Don't let a visit to your salon feel stale. Liven it up with these 10 fresh ideas.

The Power of Words: Transform Common Salon Language from Standard to Standout

Tweaking common salon-speak to communicate clearly and creatively is a simple, savvy way to distinguish your salon from the masses. Here, we show you how to pump up common phrases and words in your marketing and promotional materials to make them more powerful.

10 Ways…To Prepare You and Your Clients for a Perfect Prom

Prom season can be just as profitable as bridal season if you play your cards right and treat your guests like it's the special day they want it to be.