I've got this one client … You know where this is headed, don't you? So I've had this client, off and on, for several years. And for several years, off and on, I've come this close to
I got an e-mail from ROB|B, an OPI Concept Salon, this morning. The salon (which had its official grand opening party last Thursday…more on that in a future post) is offering a new promotion that I
I just don't understand why people want to squirm when they're getting their nails done. It seems like a no-brainer that you would want to sit still. I mean, sure, there's always the Murphy's Law factor
I don't do confirmation calls. For one thing, as we've discussed, I'm not keen on using the phone any more than necessary. For another, it's not my job to manage your schedule for you. I have
We’ve seen some quiet days this month. The economy has affected everyone in a major way; it’s across the board. Unfortunately, we’ve had to cut hours and days for our employees (they’re salaried), which is something
Years ago, when my nail salon experience consisted of sitting on the other side of the table for an hour or so every other week, my nail tech often scolded me to stop “helping” her. I
I was talking to a New York City-based beauty editor the other day and realized her experience of the nail salon is very different from the one I’ve come to know through the salon owners and
You all have the BF to thank for this: I have a new favorite website. No. It’s not nail-related, per se. It’s entirely dedicated to customer service, from the perspective of people who have to offer customer
An article ran in the Los Angeles Times yesterday titled “Los Angeles Salons Note a Client Downturn.” In the story, the author says that bikini waxes, manicures and pedicures, and many hair services are all on
Isn’t it exciting to become a part of a new salon family? There’s always so much to learn from each other. There’s always so much to share. Now that Adrienne has settled into her new salon
