clients

Salon Discriminates Against Overweight Client

A WPTV Channel 5 report out of West Palm Beach, Fla., claims a local woman is planning a discrimination suit against a nail salon. Barbara Phillips told News Channel 5 an employee refused her service, saying,

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PostSecret: Love, Your Clients

In our May issue, we are running a story called “50 Things Your Clients Wish You Knew.” In it, real clients shared with NAILS the good, the bad, and the ugly of what they think of

Ride the Train

I feel like the success train isn't hurling down a mountain and out of control anymore! We are climbing up the mountain, and new people are coming on board every day. The entire salon has climbed

Ask the Manicurist

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Woman on Fire

When you combine great desire and tracking on a regular basis, you see BIG results. Adrienne is on fire! I couldn't believe the turnaround in the past few weeks. From solid greetings and closes from the

Schedule Control

It’s so exciting that Adrienne is finally making a name for herself and for her unique services. In a land that had never heard of "gel toes" she broke down the barriers by providing services to

Keep on Keeping On

The past two weeks have been great, but as I looked at scheduled appointments for this week, there were quite a few empty spots. So that presents me with two challenges: maintaining my uphill climb in my

Following Up with Follow Ups

Adrienne had another week with six new clients! Her numbers are consistently climbing, and stability is on the way. Good thing she continues to track her results though. Tracking tells a story, and this week was

Shopping Around For More Retail

Another turnaround week in my appointment book has been very encouraging. I saw nine new clients. Several of those were a result of a marketing piece that gave a complimentary mini service, with a discount if

On Track with Tracking Results

Wow, it’s so exciting to talk with Adrienne now — just a few weeks ago she was ready to throw in the towel, and now her business seems to be taking off! This past week proved