Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle
Are your clients involved in your career? Do they know how passionate you are about the care for their natural nails no matter what service they have done? How about how much education you have and
Ever have a moment in the salon when you think to yourself: Is this for real? Did that seriously happen? This past week as I was packing up the salon owner proceeded to tell me a
What is the most unique way a client has presented to you what she would like done for her nails? A client had a new experience in store for me recently when she brought in a
You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?
Jennifer Halfon is an educator for Young Nails. We have met online and I had the privilege of taking one of her art classes when she was in Des Moines. She is a talented and passionate
Sara is a professional I met online who had such an amazing story that I have asked her to share it with you. She is a wonderful inspiration. — Holly As a child, I dreamed of growing
Cosmopolitan , in its December 2011 issue, had a brilliant idea. When nail tips start to chip, simply top tips with glitter-packed polish.
Hopefully you are not tired of hearing about Hawaii, just in case I will try to make this the last blog about it. LOL. Customer service in a lot of businesses and even a lot of
Note from Holly: Here’s a guest blog from Tanya Sisson. Tanya is an experienced professional in the nail industry. Licensed since 1989, she has been involved in education from the start of her career. Tanya enjoyed
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