clients

Accent Toe?

Right now my clients are loving the “accent nail” look — which they all seem to think of as “the new thing” even though it was SO the hotness back in the late ’80s/early ’90’s when

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Yes, It’s Returnable

Close to three years ago now, I got a phone call from a sweet lady in Montana...or maybe Idaho...or possibly Wyoming. Well, I got a call from a sweet lady who lived very far away from

Any Advice for Multitasking?

So, this post is about two weeks late. It should have been done over two weeks ago, but that didn't happen. I've become absolutely horrible at multitasking, and because of that it has now become the

Tips of Fear

The other night, lying in bed, trying to convince myself that 11 o’clock is a perfectly acceptable time to be in bed (I’m a night person. Going to bed before 1 a.m. doesn’t really jibe with

Not Always

If I ever have the opportunity to go back in time, one of the stops I’d like to make will be the late 1800s to Marshall Field and Company to speak to Mr. Field and Gordon

Why Do They Keep Coming Back?

I’m sure we’ve all had a handful of those clients, right? The ones who just do not mesh with you? That first appointment is awkward and stressful. You ask them questions, they either give one word

Should I Take Online Appointments?

So I have no idea what to write this week. I've been knee deep in toenails and acrylic dust! Business has done so well that I haven't even had time to put the little finishing touches

Getting to Know Me

Sometimes I can be a bit much. Or so I’ve been told. I talk a lot. I can be quite animated and I’ve never been very good at all that “polite conversation” stuff — always sticking

There Is No Early Bird Special

I really appreciate it when clients arrive early. It gives them time to put their purses down, put on their sweaters (I keep my AC set to "snow"), check their e-mail/voicemail/text messages or whatever it is

The Personality Parade

I think by far the most challenging aspect of my job is the personal interaction required. My job is not merely comprised of the physical act of performing services, but complicated by the need to effectively

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