While Jill continues discussing how to set up a hand-washing station, I am going to take a step back here and update all of you on the business-building techniques that we talked about a couple of
In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even
What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy
This week’s post from Jill makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time
I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,
So this week’s post from Jill has me thinking about just how important these things are to the success of the service provider and to the salon. When any one of these things is out of
Jill, I have to thank you for posting on this topic. It is another of those things that we often assume is more of a common sense type of thought process that really isn’t. Odor is a
Jill’s post this week has me thinking about several things. The questions that her colleague Kristi Valenzuela asks remind me of a class I took a few years ago that had the attendees think about their
We here are having a lot of fun using the promotion ideas that Jill has suggested. We have done the Business of the Week and the Gift Bag Drop, so far. We are seeing new guests from
“Team Colors”— I love it. That is another great idea. At our salon we often try to do mini contests and have prizes to encourage the employees to participate. I think it makes everyone a little
