The Coaching Chronicles

Challenge #3: Your Team Needs to Show Off Your Work

by NAILS Magazine | September 4, 2009

By Kristi Valenzuela, Crystal Focus


Stop for a moment. Think of the receptionist sitting at the front desk right now. How do her nails look? Bitten, chipped, jagged, unpolished? How about the stylists standing behind the chair showing toes in the latest sandal fashion? Do they have toes that need a polish redo?


These people are your business billboards, and your greatest accomplices in building a full appointment book at a fast and furious rate! This is one problem in the salon that YOU have the power to change immediately. What will it take?


Three things:


1) Your time (yes, come in early or stay late if you need to)


2) Your talent


3) Your willingness to make this important investment into your business


If you are not willing, then you’ve given up the right to say “I’m slow,” or “I wish the stylists would send me people.”


If you want to plan your success, then plan time for polish changes — FREE to your coworkers. If you are busy, plan a few time slots each week before or after your regular work hours and let your team know these are for their free polish change services. If you have a cancellation, grab a coworker rather than grabbing a magazine or a nap in the backroom.


Really want to get serious about growing your business? If you have a slow day, give free polish changes to VIP clients, and new clients visiting the stylist team!


Coming Next:

Challenge #4: Turn s Slow Day Into Success — Salon Tours That Sizzle




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