The sun may be shining outside, but sometimes a client’s mood is decidedly gloomy — and it has nothing to do with you or your services. We asked readers: Do you have any tips or techniques you use to turn around a client’s mood if she is really negative or in a bad mood?
At our salon we always ask, “What’s the best thing that happened to you today?” And a really good massage works as well.
Pyara Spa and Salon, Burlington, Mass.
I usually distract those types of clients with the latest nail polish collection. I always have the new swatches on display at my station both for gel-polish and regular polish. It seems that anything with glitter and shimmer brightens anyone’s day.
The Bladerunner Salon Spa Store, San Luis Obispo, Calif.
Offer them chocolate!
Lisa Smith Morgan
Serenity on the Humber Day Spa, Bolton, Ontario, Canada
I know each of my clients well enough to know that for some a simple hug will do the trick. For others, a glass of wine or a current event story that reminds us all that life could be worse works. Sometimes I know to just be quiet and listen so that they feel “heard” while they vent. I wear many hats behind my desk including professional nail tech, therapist, and friend.
Nails by Shelly at True Salon, Fort Myers, Fla.
Mimosas and an awesome foot massage fix everything!
The Nail Lounge, Costa Mesa, Calif.
Offer them something nice to drink, be sincere in asking them how they are, and be a good listener. Remember, we build relationships with our clients and them with us. Offer advice when you can, and just listen when you can’t. Give them a little longer massage and a smile and a hug when they leave. I always tell my clients jokingly, “The therapy is what they pay for, I include their nails for free!” It always makes them laugh!
Bella Capelli Salon & Boutique, Temecula, Calif.
Laughter is the best medicine! I always try to be lighthearted and fun with my clients. Usually a funny story helps them forget their troubles and of course, being pampered! They always leave smiling.
Pretty Pinkies by Kimberly, Waterford, Maine