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Reader to Reader: For those of you who work in full-service salons, how would you characterize the relationship between nail techs and hairstylists?

January 01, 2011

For those of you who work in full-service salons, how would you characterize the relationship between nail techs and hairstylists?

Answer

The nail techs and the other salon staff work closely to help promote the services in each department. We do this by performing our services on each staff member so they can better inform their guests about the services in each department of the salon. This really helps cross-promote the services. ~ BRENDA SKERMONT, AbFab Salon and Spa, Rockford, Ill.

When I worked in a salon/spa a few years ago, the nail techs and the hairstylists had a terrible relationship. The stylists would complain if their free appointment was bumped for a client and, in turn, would do the same to the technicians when they booked their hair appointments just to spite them. I found those who worked in the salon and those who worked in the spa were almost enemies. ~ AMANDA WALTON, Fort Erie, Ontario, Canada

I’ve been in a full-service salon for almost 13 years, and I feel that sometimes the nail tech relationship with the hairdresser varies depending on if the hairdresser receives services with the nail tech. I have found that when a nail tech is doing a service on the stylist, the stylist places more value on the tech, which in turn earns a unique respect between the two. I rent space at a full-service salon where I work with 12 hairdressers. The hair dressers were a little reserved when I first started since the last nail tech didn’t make them feel welcome in her space. I have an open door policy. As long as we respect our clients’ time, I will always work them into my chair. (They do sell me well!) ~ KIMBERLY JONES, Shenanigan’s Hair Studio and Spa, Buford, Ga.

There are two nail techs in the salon where I work. The other manicurist is also a hairstylist so they all click well, and the referrals are given to her. I’m the “black sheep”; twice I’ve come in and the stuff on my table had been moved, with drawers even left open. I have a good relationship with one of the stylists; I do her nails, and she does my hair. I get her referrals, but other than that I stay out of the line of fire. I try hard to fit in but they already have their mindset, so I do my clients and leave knowing I won’t get the walk-ins or the referrals, which is fine with me as I’m busy enough right now. ~ SOCORRO “SUKI” LEYVAS, Visalia, Calif.

I work in a salon that is full service and we all work well together. Each of us has something we specialize in, and we all respect each other’s craft. We all get along and like each other. I love my job! ~ LEISA DAVIS, Imagine Inner Beauty Day Spa, Fresno, Calif.

I am the only nail tech in my salon. We all get along well and work together as a great team. I think we are a perfect match as far as our personalities and goals. That to me is what makes a great salon and work environment. ~ KRISTINA HALTER, TC & Company Salon and Spa, Iowa City, Iowa

I work in a full-service salon, and I am the only nail tech during the week. At times, I feel as though it is just me, as far as there’s no one to talk nails with, but we all get along fine. I work upstairs, but when I’m not busy with a client, I’ll go downstairs to chat and talk with the other clients. The hairstylists help me build my clientele; in return, I do their nails.  ~ ZIGGY ZSAZSA, Destiny De’Ve, Washington D.C.

Business

How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

Business

As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

Business

What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

Business

Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

Business

Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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