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Business

Should we have clients sign a consent form prior to receiving nail services?

May 01, 2009

Do you think we should have clients sign a consent form prior to receiving nail services?

Answer

As a means of protecting a salon from liability, we feel that any exculpatory language [clearing you from fault] contained in a consent form would not offer much, if any, protection. We have seen the use of exculpatory language in a consent form used successfully in a beauty school, where customers are provided free services in return for their agreement to hold the school harmless. However in a normal nail salon where the salon receives payment for services provided, there is an expected duty of care, and liability resulting from services rendered can’t be eliminated or transferred via a consent form.

— Sean Brownyard is assistant vice president at Brownyard Group (www.brownyard.com), a national program administrator that operates the Salon & Specialty Insurance (SASSI) program.

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How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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