Close

customer service

How One Georgia Salon Successfully Re-Opened After COVID-19

The Nail Society Salon in Buford, Ga., was one of the first to re-open on April 24 after the COVID-19-mandated closures were lifted.

Read more

Six Ways to Stay Connected to Clients During Quarantine

Don't totally social distance from clients due to quarantine. Here's six ways to stay in touch.

Getting Clients Back Into the Salon

With most salons being shut down, nail professionals are looking for ways to bolster their income despite their doors being closed. We asked what nail techs are doing to ensure business upon re-opening.

Accepting Mobile Payments With a Point-of-Sale System

How do you set up your salon to accept mobile payments? Consider using an mPOS — a point-of-sale program on a portable device that functions the same way as a register would.

5 Ways to Reduce No-Shows in the Salon

A salon’s revenue and profitability can be significantly affected by missed appointments and last-minute cancellations. Here are five ways to reduce no-shows, including using online appointment booking.

Salon Point-of-Sale Systems Improve the Client Experience

Salon management software helps strengthen your relationship with clients by raising the bar on customer service at appointment time, as well as helping you stay connected between visits.

Male Nail Care: Working in a Men's Nail Salon

Hammer & Nails Grooming Shop for Guys is one salon that aims to make pampering comfortable for men, but what is it like for the nail techs who work there?

Make Salon Music Selection an Interactive Experience

Social Mix is an interactive feature that allows your customers to influence the music being played in the salon in real-time via their mobile devices.

Show Your Clients Some Love: Customer Service at Its Best

“If a guest mentions something that would make her happy, we will go out of our way to do it,” says Fiona Tolunay, co-owner of Houston’s Vanity Salon.

Offer Convenience With a “Bridal to Go” Program

Zano Salons co-owner Nick Provenzano didn’t feel the salon was capturing as much bridal business as it should. After months of research, Zano launched Bridal to Go.