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Male Nail Care: Working in a Men's Nail Salon

Hammer & Nails Grooming Shop for Guys is one salon that aims to make pampering comfortable for men, but what is it like for the nail techs who work there?

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Make Salon Music Selection an Interactive Experience

Social Mix is an interactive feature that allows your customers to influence the music being played in the salon in real-time via their mobile devices.

Show Your Clients Some Love: Customer Service at Its Best

“If a guest mentions something that would make her happy, we will go out of our way to do it,” says Fiona Tolunay, co-owner of Houston’s Vanity Salon.

Offer Convenience With a “Bridal to Go” Program

Zano Salons co-owner Nick Provenzano didn’t feel the salon was capturing as much bridal business as it should. After months of research, Zano launched Bridal to Go.

Crowdsourcing: How do you deal with negative comments on your social media?

This month we asked nail techs: How do you deal with negative comments on your social media?

Salon Uses Web Chat to Capture New Clients

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Hookah and Energy Drinks Give Baltimore Salon an Edge

Gia Winfield’s Baltimore salon, The Purple Peach Nail Bar, cultivates an edgy vibe, offering clients complimentary wine, hookahs, and a Purple Peach energy drink.

Losing Loyalty: Why Your Clients Are Leaving You

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note.

The Problem With Perfectionism

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?