customer service - Tagged Posts

Vagaro’s New AI Features and Communication Tool Pave the Way for a More Efficient, Profitable Business

Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.

Sounds of Summer: A Sunny Playlist for Your Salon

A new study reveals the top songs and artists that people listen to when traveling on summer vacation, creating a breezy playlist for your salon.

4 Fresh Management Ideas from the SALON TODAY 200

Each year, our SALON TODAY 200 applications yield a wealth of innovative, fresh management advice, and this year we selected four honorees to delve into the details of their best practices during a complimentary webinar sponsored by American Express.

Level Up Your Customer Experience

Salon owners Jessica and Charlie opened their first location in 2011, and brought American Express on board from day one. Find out how American Express helps them get the most out of their business.

Report: Customer Satisfaction in Retail Falls to Lowest Point Since 2015

While much of the Retail sector anticipates a turnaround in 2021, according to the American Customer Satisfaction Index’s (ACSI®) Retail and Consumer Shipping Report 2020-2021, customer satisfaction is not heading in the right direction.

A New Helpful Guide Points Cancer Victims to Financial Resources; A Good Resource to Share with Impacted Clients

Beyond the physical and emotional impact of cancer, victims also suffer financial hardship. A new digital guide from CouponChief helps patients break down the costs of cancer, points them to helpful resources and offers money-saving strategies. Share this free resources with guests who share their cancer journey with you and your team.

How These Salons Build Trust, Attract Clients Despite COVID-19 Realities

“We have found that customers are ready to adopt touchless check-ins and check-outs. They appreciate the simplicity and convenience. And they also understand how it helps everyone maintain health and safety guidelines during COVID-19.”

How One Georgia Salon Successfully Re-Opened After COVID-19

The Nail Society Salon in Buford, Ga., was one of the first to re-open on April 24 after the COVID-19-mandated closures were lifted.

Six Ways to Stay Connected to Clients During Quarantine

Don't totally social distance from clients due to quarantine. Here's six ways to stay in touch.

Getting Clients Back Into the Salon

With most salons being shut down, nail professionals are looking for ways to bolster their income despite their doors being closed. We asked what nail techs are doing to ensure business upon re-opening.