When All You Want Is a Few Good Men
It’s a Girl Thing
Many of our readers report taking a great deal of pleasure in giving a little girl her first manicure, or helping to prepare her for a special occasion.
A Welfare System That Works
“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”
Reach Out and Touch Someone
Constantly remind your clients of what you do that will never be able to be done by machine.
Do Your Clients Suffer From Latent Loyalty?
More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.
How do you Deal with Competitive Coworkers?
Readers give advice to an unfortunately common issue between coworkers.
Pampering and Polishing His Way to the Top
With diligent attention to clients’ needs, Adam Broderick has created a day spa that delights the eye and dazzles the senses.
Nail Tech to the Stars
Postma is the sole nail technician at Paramount — for 3,000 employees.
Keeping Clients Long-Term
Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.
How Do You Handle Walk-Ins?
This month's reader to reader offers suggestions including taking turns on walk-ins.
Is Refunding A Client's Money Admission Of Liability?
Are you vulnerable to a client lawsuit if you refund money to an unhappy client? Our legal experts say “maybe.”
Take Note of Your Clients' History
This short consultation demonstrates your confidence and professionalism and shows your client you care about her.
You’re Never Too Busy to Add Humor
How I Kept The Client
A client in the salon is worth 10 who are reading your ad.
Children in the Salon: Handle With Care
Should you allow children in your salon? What are the dangers inherent in doing so and have you trained your staff to respond to problem situations?
Opportunity Only Rings Twice
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
A Great Way to Show Clients They're Appreciated!