What is your favorite nail service to do and why?
In honor of Independence Day, we asked techs: Would you continue to do nails if you were financially independent? If the answer is yes, would you change the way you do business?
I had two no-shows today and I don't know what I'm doing wrong. I always call to confirm in advance. What's the best way to handle them? Sincerely, Left in the Lurch
Dear Shari,
With business down, there are more gaps in the salon's appointment book. How do I approach our employees about staying in the salon when it's not busy?
Sincerely, Tired of Being Alone
Dear Shari,
My product costs have gone up but I can't raise my prices in this economy. What do you suggest?
Sincerely, Stuck
