This time of year we often get to thinking about those things we’d like to be doing that we’re not doing. We asked our readers: Is there a business-related New Year’s resolution you find yourself making every year?
I have clients who are husband and wife. He has a standing appointment every other week and she e-mails to schedule hers randomly. I am often already booked when she wants to come in and quite often her husband gives her his appointment. This happened again today. The problem is his treatments run $25 more than hers. Do I charge her an additional $25 or should I just let it go? They are good clients and have become friends, but I turned away two others who would have booked at the higher rate.
I am putting together a website for my salon. I’ve seen some sites that have client testimonial pages. Is it a good idea to include one on my site or is it kind of old-fashioned? Don’t people go to review websites like Yelp anyway?
Do you give preference to stocking your salon’s retail boutique with items that are made in the U.S.A. (or in your native country, if you aren’t in the U.S.)?
I have owned a booth rental salon for four years. I need to increase how much money I’m bringing in and was thinking about converting to a commission situation. Is this really going to be more profitable? What else do I need to consider?
What do you do when your customer says to you after you are finished her set of nails, “Oh I forgot my purse at home, can I come back tomorrow and pay you?” And she never comes back. What recourse do you have?
Is it appropriate to inform my clients that I am going to a new spa to work? I’m an employee. I signed no contract. I would tell them if they wish to follow I will be at XXX but if not there will still be someone to take care of them at this salon.
media brand
