customer service

Quick Tips

Manicuring — It’s the most basic of all services, but there is always something new you can learn. We asked techs to tell us their favorite little tips for this simple service.

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Take a Tip From…INM’s Sara Rayna Holden

INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.

SpaRitual Education Essentials for Spa Professionals - Part 1 of 3

SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.

SpaRitual Education Essentials for Spa Professionals - Part 2 of 3

SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.

NSI Products - Client Consultation

Watch step-by-step demonstrations covering acrylic, gel, and nail art.

17 Ways to Knock the Socks Off Your Winter Pedicure Clients [Literally]

Salon owners from some of the coldest parts of the U.S. and Canada offer their advice on how to coax those feet back out to enjoy satisfying winter pedicures.

Caring for the Elderly

Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.

Ask the Manicurist

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Drive Business to the Salon — Literally

Start your party's day of luxury with a limo ride to the spa.

Ask the Manicurist

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.